Bilingual Patient Services Associate (Medical Center)

Health Services of North Texas Inc; Wylie (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Health Services of North Texas Inc (HSNT) seeks a friendly Medical Center Receptionist to join our community health team. You will schedule appointments, answer inquiries, and connect patients with services across multiple clinic sites.

The ideal candidate has at least 1 year in a medical setting, strong communication skills, and bilingual English/Spanish is a plus. We value customer service, confidentiality, and the ability to work in a busy environment.

Qualifications

• High School graduate or equivalent.
• Minimum 1 year full-time experience in a medical setting with direct contact with medical records.
• Familiarity with medical terminology.
• Bilingual Spanish/English is a plus.
• Excellent customer service and ability to maintain confidentiality.
• Strong computer skills and familiarity with EHR systems.
• Ability to organize, prioritize and multi-task in a busy environment.
• Self-motivated and able to work independently.

Responsibilities

• Answer the telephone and direct callers or respond to inquiries.
• Accurately record caller messages and relay to medical providers as directed.
• Analyze patient information on schedules prior to visits.
• Schedule appointments in the electronic medical records system per policies.
• Greet and direct patients, guests, vendors, and visitors.
• Provide information on services and eligibility for the Sliding Fee Scale.
• Register patients according to policies and procedures.
• Verify coverage benefits and eligibility.
• Collect payments and reconcile daily cash reports to deposits.
• Maintain forms and office supplies for front office activities.
• Adhere to OSHA and CDC guidelines; maintain a clean waiting area.
• Complete reporting as assigned; participate in quality initiatives.
• May perform other duties as assigned by the Business Office Manager or Practice Administrator.

Skills

Customer service

Attention to detail

Organizational skills

Bilingual Spanish/English

Communication skills

Initiative / self-motivation

Multi-tasking

Confidentiality

Education

High School diploma or equivalent

Tools

Electronic Health Records (EHR)

Job description

Health Services of North Texas Inc (HSNT) seeks a friendly Medical Center Receptionist to join our community health team. You will schedule appointments, answer inquiries, and connect patients with services across multiple clinic sites.

The ideal candidate has at least 1 year in a medical setting, strong communication skills, and bilingual English/Spanish is a plus. We value customer service, confidentiality, and the ability to work in a busy environment.