Bilingual Medical Center Receptionist – Patient Access & Scheduling

Health Services of North Texas; Denton (TX); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Health Services of North Texas is seeking Medical Center Receptionists to support patients at our Denton, TX locations. The role focuses on scheduling, informing patients about programs, and connecting families with services in a community health setting.

Candidates should be customer-focused, detail oriented, and able to work with diverse populations. Ideal applicants have medical office or call center experience, proficiency with EHR systems, and strong bilingual English/Spanish communication.

Qualifications

• High School graduate or equivalent.
• Minimum 1-year previous full-time experience in medical setting with direct contact with medical records.
• Familiarity and comprehension with medical terminology.
• Must possess initiative and be a self-starter.
• Ability to organize and prioritize.
• Bilingual skills (Spanish/English) a plus.

Responsibilities

• Answer the telephone and direct calls or respond to inquiries.
• Record caller messages accurately and relay to providers.
• Schedule appointments in the electronic medical records system.
• Greet and direct patients, guests and visitors.
• Verify coverage benefits and eligibility for services.
• Collect payments and reconcile daily cash reports.

Skills

Customer service

Detail oriented

Multi-tasking

Communication

Organization

Confidentiality

Self-motivated

Work under pressure

Education

High School diploma or equivalent

Tools

Electronic Health Record (EHR) system

Microsoft Office

Job description

Health Services of North Texas is seeking Medical Center Receptionists to support patients at our Denton, TX locations. The role focuses on scheduling, informing patients about programs, and connecting families with services in a community health setting.

Candidates should be customer-focused, detail oriented, and able to work with diverse populations. Ideal applicants have medical office or call center experience, proficiency with EHR systems, and strong bilingual English/Spanish communication.