Bilingual Medical Front Desk & Scheduling Specialist

Health Services of North Texas; Wylie (TX); On-site; USD 27,000 - 38,000; Full time

Job summary

Health Services of North Texas (HSNT) seeks a Medical Center Receptionist to support patients and families in a community health setting. You will schedule appointments, answer inquiries, and guide patients through services and eligibility, working with a dedicated interdisciplinary team.

The role emphasizes customer service, confidentiality, and accuracy in a fast-paced environment across multiple sites. Bilingual English/Spanish is a plus; weekend availability may be required.

Qualifications

• High School graduate or equivalent.
• Minimum 1-year previous full-time experience in medical setting with direct contact with medical records.
• Familiarity with medical terminology.
• Must possess initiative and be a self-starter.

Responsibilities

• Answers the telephone and direct caller as appropriate.
• Accurately records messages and contacts medical providers as directed.
• Schedules appointments in the electronic medical records system.
• Greets and directs patients, guests, and vendors; manages sign-in as needed.
• Provides information about services and eligibility for the Sliding Fee Scale.
• Registers patients and verifies coverage benefits and eligibility.
• Collects payments and reconciles daily cash reports.

Skills

Bilingual Spanish/English

Customer service

Attention to detail

Organizational skills

Multi-tasking

Communication skills

Confidentiality

Independent/self-motivated

Experience in medical setting

Electronic Health Records familiarity

Education

High School diploma or equivalent

Tools

Electronic health record systems

Job description

Health Services of North Texas (HSNT) seeks a Medical Center Receptionist to support patients and families in a community health setting. You will schedule appointments, answer inquiries, and guide patients through services and eligibility, working with a dedicated interdisciplinary team.

The role emphasizes customer service, confidentiality, and accuracy in a fast-paced environment across multiple sites. Bilingual English/Spanish is a plus; weekend availability may be required.