Bilingual Patient Service Representative

Gateway-Diagnostic-Imaging-1; Dallas (TX); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

Life insurance

401(k) with employer contribution

Short-term disability

Paid vacation time

PTO accrual from day 1

Referral bonus program

Job summary

Gateway Diagnostic Imaging is seeking a patient care-oriented, bilingual PSR for our Dallas, TX imaging center. The role covers check-in/check-out, appointment scheduling, insurance verification, and payment collection, with a positive, patient-first approach.

The position offers a full-time schedule, Monday–Friday (10:30am–7:00pm) with rotating Saturdays, and a comprehensive benefits package as outlined by Gateway.

Qualifications

• 1-4 years experience in medical office setting or hospital.
• Experience with authorizations and insurance verification

Responsibilities

• Schedule patients for diagnostic exams and procedures.
• Assist with authorizations and verifications.
• Check in/out patients.
• Answer multiple phone lines.
• Provide accurate information to billing office.
• Verify insurance details.
• Ensure accuracy of patient data in system.
• Process requests and filing of patient records.

Skills

Bilingual (Spanish/English)

Customer service

Computer skills

Multi-tasking

Phone handling

Job description

Gateway Diagnostic Imaging is seeking an experienced, patient care-oriented professional on a full-time basis as a Bilingual Patient Service Representative to help support our location in Dallas, TX.

Shift: Monday - Friday (10:30am - 7:00pm) and rotating Saturdays

Why Gateway?

We believe in rewarding dedication and passion! That's why we offer a PREMIUM base pay, COMPETITIVE shift differential, MONTHLY bonus opportunities, and an EXCEPTIONAL benefits program that reflects our commitment to you. You will be part of the Gateway Diagnostic Imaging mission-dedicated to enhancing radiology to better lives. Our comprehensive benefits package includes:

• Medical / Dental / Vision / Life / Pharmacy Plans
• 401(k) with Employer Contribution
• Paid Short-Term Disability
• Paid Vacation Time
• PTO Accrual Beginning Day 1
• Colleague Referral Bonus Program

Position Summary:

As a Patient Services Representative (PSR), you will serve as the first point of contact for patients visiting our Dallas imaging center. You'll be responsible for ensuring a smooth and welcoming experience from check-in to check-out. This includes scheduling appointments, verifying insurance, collecting payments, and supporting overall front desk operations.

Duties & Responsibilities:

• Schedule Patients for Diagnostic Exams and Procedures
• Assist with Authorization and Verifications
• Checking In / Out Patients
• Answering Multiple Phone Lines
• Provide Accurate and Complete Information to Billing Office
• Insurance Verification
• Ensure Accuracy of Patient Data Entered Into System
• Process Requests and Filing of Patient Records

Requirements:

• 1-4 Years Experience in Medical Office Setting or Hospital
• Experience in Authorizations and Insurance Verification Needed
• Ability to Handle Heavy Patient Volume
• Strong Customer Service and Computer Skills
• Ability to Multi-Task
• Bilingual (Spanish/English) highly preferred

About Us:

Gateway Diagnostic Imaging is a premier provider of diagnostic imaging services, offering a comprehensive range of imaging solutions within a comfortable, service-oriented outpatient setting. Our philosophy at Gateway is to integrate state-of-the-art equipment, highly qualified radiologists, and exceptional customer service for referring physicians, patients, and payors, ensuring the highest standards in outpatient radiology. We are recognized for our unwavering commitment to patient care delivered in a compassionate environment, coupled with a strong conviction that quality diagnostic imaging and excellence in service lead to cost-effective medical care.

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