Bilingual Patient Service Associate

Envision Radiology; Arlington (TX); On-site; USD 2,342,000 - 2,934,000; Full time

Benefits offered by this job

Company Matched 401k Plan

Employee Stock Ownership Plan

Paid Time Off + Paid Holidays

Employee Assistance Program

Job summary

Envision Imaging of North Arlington is seeking a Full Time Patient Service Representative for a Monday–Friday schedule from 7:00 AM to 4:00 PM. The position includes on-site work in Arlington, TX with a pay range of $17.70–$21.30 per hour and requires fluency in both English and Spanish.

Responsibilities include answering phones, patient check-in/out, scheduling, data entry, insurance verification, collecting payments, and providing exceptional service to patients and providers.

Qualifications

• One plus year of experience providing exceptional customer service in a healthcare environment preferred.
• Detail oriented, self-motivated, problem solver and team player.
• Ability to excel in a very fast-paced team environment.
• Ability to continuously “exceed” company and customer expectation.

Responsibilities

• Answers inbound calls to the Center.
• Provides a friendly and warm greeting to all patients and/or providers.
• Checks scheduled patients in/out and ensures proper documentation is received from patient.
• Collects co-pays, co-insurance, and deductible if necessary.
• Resolves patient, provider, and customer complaints and communicates with PSR Lead/Area Manager as needed.
• Performs accurate data entry for patient registration and assists with medical records when needed.
• Manages workflow, scheduling, and billing processes to ensure timely completion.
• Monitors waiting room and assists patients as needed.

Skills

Customer service

Bilingual English/Spanish

Education

High School diploma or equivalent

Tools

eRIS Center

Job description

Envision Imaging of North Arlington is seeking a Full Time Patient Service Representative for a Monday–Friday schedule from 7:00 AM to 4:00 PM. The position includes on-site work in Arlington, TX with a pay range of $17.70–$21.30 per hour and requires fluency in both English and Spanish.

Responsibilities include answering phones, patient check-in/out, scheduling, data entry, insurance verification, collecting payments, and providing exceptional service to patients and providers.