Bilingual Patient Scheduling Coordinator - Spanish Speaking

USA Clinics Group; Northbrook (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

USA Clinics Group is seeking a Bilingual Patient Scheduling Coordinator to connect patients with essential medical care in a dynamic, target-driven environment. This role involves engaging with patients, scheduling appointments, and overcoming objections while providing excellent customer service. No medical experience is necessary as comprehensive training will be provided, making this a great opportunity to join a stable organization.

Benefits

Medical

Dental

Vision

PTO

401k

Qualifications

• Bilingual in English & Spanish, Polish, Farsi, Armenian, Greek, or Turkish required.
• No medical experience necessary, training provided.

Responsibilities

• Handle inbound and outbound calls in a high-volume environment.
• Meet and exceed key performance metrics related to scheduling.
• Educate patients on services and appointment details.

Skills

Persuasive communication

Customer service

High-volume call handling

Job description

Are you a persuasive and results-driven call center professional? As a Bilingual Patient Scheduling Coordinator – Patient Engagement & Retention, you will play a vital role in connecting patients with essential medical care. In this fast-paced, target-driven environment, you will engage with potential and existing patients, overcome objections, and confidently schedule appointments.

If you thrive in a dynamic setting, enjoy interacting with people, and want to be part of a growing, stable organization—apply online today!

No medical experience? No problem! We provide comprehensive training to ensure you feel confident in assisting patients effectively.

Hours: Monday through Friday, eight-hour shifts from 6:30 AM – 7:00 PM (flexibility required)

Bilingual Required: (English & Spanish, Polish, Farsi, Armenian, Greek, or Turkish)

Responsibilities:

1. Handle inbound and outbound calls in a high-volume environment.
2. Use persuasive communication techniques to overcome objections and secure patient appointments.
3. Present a positive, professional, and energetic approach to patients.
4. Meet and exceed key performance metrics (KPIs) related to scheduling and retention.
5. Educate patients on services, benefits, and appointment details.
6. Proactively follow up with patients to ensure continued care and appointment attendance.
7. Resolve patient concerns efficiently while maintaining a high level of customer service.
8. Accurately enter patient information and schedule appointments in the system.
9. Work collaboratively with the team to drive patient engagement and retention.
10. Adhere to scripts, decision trees, and compliance protocols.
11. Additional duties as required.

Pay Rate: $20.00 - $23.00 per hour

Benefits:

• Medical
• Dental
• Vision
• PTO
• 401k

This job posting is active and accepting applications.