Bilingual Patient Scheduling Coordinator - Russian Speaking

USA CLINIC SL; Northbrook (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading medical practice as a Bilingual Patient Scheduling Coordinator where you'll connect patients to essential medical care. The role focuses on patient engagement, appointment scheduling, and overcoming objections in a dynamic, target-driven setting. Enjoy comprehensive training, competitive pay, and potential for career growth in a supportive environment, with weekends off.

Benefits

Medical

Dental

Vision

401k

Qualifications

• Prior experience in customer engagement or a retention-driven call center.
• Strong persuasive skills with objection handling.
• Exceptional communication skills, verbal and written.

Responsibilities

• Handle high-volume inbound and outbound calls.
• Secure patient appointments using persuasive techniques.
• Educate patients on services and follow up for care adherence.

Skills

Persuasive communication

Customer engagement

Data entry

Organizational skills

Education

Minimum 1+ years of call center experience

Tools

Word

Excel

Call center systems

Job description

Bilingual Patient Scheduling Coordinator - Russian Speaking

Join to apply for the Bilingual Patient Scheduling Coordinator - Russian Speaking role at USA CLINIC SL

Bilingual Patient Scheduling Coordinator - Russian Speaking

1 day ago Be among the first 25 applicants

Join to apply for the Bilingual Patient Scheduling Coordinator - Russian Speaking role at USA CLINIC SL

Are you a persuasive and results-driven call center professional? As a Bilingual Patient Scheduling Coordinator – Patient Engagement & Retention, you will play a vital role in connecting patients with essential medical care. In this fast-paced, target-driven environment, you will engage with potential and existing patients, overcome objections, and confidently schedule appointments.

If you thrive in a dynamic setting, enjoy interacting with people, and want to be part of a growing, stable organization—apply online today!

No medical experience? No problem! We provide comprehensive training to ensure you feel confident in assisting patients effectively.

Hours: Monday through Friday, eight-hour shifts from 6:30 AM – 7:00 PM (flexibility required)

Bilingual Required: (English & Russian and Ukrainian Speaking)

Responsibilities

• Handle inbound and outbound calls in a high-volume
• Use persuasive communication techniques to overcome objections and secure patient appointments.
• Present a positive, professional, and energetic approach to patients.
• Meet and exceed key performance metrics (KPIs) related to scheduling and retention.
• Educate patients on services, benefits, and appointment details.
• Proactively follow up with patients to ensure continued care and appointment attendance.
• Resolve patient concerns efficiently while maintaining a high level of customer service.
• Accurately enter patient information and schedule appointments in the system.
• Work collaboratively with the team to drive patient engagement and retention.
• Adhere to scripts, decision trees, and compliance protocols.
• Additional duties as required.
  
  

Pay Rate: $20.00 - $23.00 per hour

Requirements

• Prior experience in customer engagement or a retention-driven call center environment.
• Strong persuasive skills with the ability to handle objections and convert calls into scheduled appointments.
• Minimum 1+ years of call center experience in customer service, retention, or a similar role.
• Exceptional communication skills, both verbal and written.
• Strong organizational, data entry, and follow-up skills.
• Proficiency in Word, Excel, and call center systems.
• Ability to empathize with patients while confidently guiding them toward a solution.
• Must follow scripts and decision trees as required.
• Adaptability to a fast-paced, target-driven environment.
• Regular, consistent, and punctual attendance.
• Experience in the medical industry is highly preferred.
  
  

If you have a persuasive communication style, a passion for customer engagement, and the ability to drive results, we want to hear from you! Apply today to make a difference in patients' lives while growing your career.

Benefits

• Medical
• Dental
• Vision
• 401k

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Medical Practices

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