Bilingual Patient Scheduler — Spanish / Call Center

Tampa Family Health Centers, Inc.; Tampa (FL); In loco; USD 22.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

PTO and holidays

Medical insurance options

Dental insurance with low or no premiu

Vision insurance

Descrizione del lavoro

Tampa Family Health Centers (TFHC) is seeking a Bilingual Patient Scheduling Coordinator to support our call center operations in Tampa, FL. The role focuses on handling inbound calls, scheduling patient appointments, routing messages, and maintaining accurate EHR documentation.

The ideal candidate will be fluent in English and Spanish, provide excellent customer service, and help ensure patients feel supported and informed.

Competenze

• High school diploma or equivalent required.
• Minimum of 6 months of customer service experience in a healthcare, call center, or high-volume environment preferred.
• Bilingual in English and Spanish required.
• Prior experience in a medical, dental, or healthcare setting preferred.

Mansioni

• Answer and route incoming calls in a timely and professional manner
• Schedule patient appointments accurately and efficiently
• Enter and update patient demographic information in the Electronic Health Record
• Route messages to the appropriate health centers, departments, and staff
• Provide high-quality customer service to patients, callers, and internal team members
• Follow call center procedures, workflows, and scripting guidelines
• Maintain patient confidentiality and ensure compliance with HIPAA and TFHC policies
• Perform additional duties as assigned

Conoscenze

Bilingual English/Spanish

Formazione

High school diploma or equivalent

Descrizione del lavoro

Tampa Family Health Centers (TFHC) is seeking a Bilingual Patient Scheduling Coordinator to support our call center operations in Tampa, FL. The role focuses on handling inbound calls, scheduling patient appointments, routing messages, and maintaining accurate EHR documentation.

The ideal candidate will be fluent in English and Spanish, provide excellent customer service, and help ensure patients feel supported and informed.