Bilingual Patient Relations Specialist

Driscoll Children's Hospital; Corpus Christi (TX); Hybrid; USD 40,000 - 56,000; Full time

Benefits offered by this job

Reward programs

Fun Bunch

Clara Spirit

Kudos from families

Suggestion boxes

Job summary

Driscoll Children’s Hospital in Corpus Christi, TX seeks a Patient Relations/Interpreter Representative to support language access and patient-centered care. You will translate medical information between English and Spanish, assist families with questions, and manage grievances with confidentiality and professionalism.

The role emphasizes cultural competence, data collection, and collaboration with clinicians and staff to improve patient experience and satisfaction.

Qualifications

• Bachelor's degree (B.A.) or Associate's Degree with 1–2 years related experience.
• Familiarity with medical terminology in Spanish and English.
• Ability to interpret and translate between English and Spanish.
• Experience in patient relations or customer service preferred.

Responsibilities

• Maintain confidentiality and adhere to hospital policies.
• Interpret medical information between English and Spanish for patients and families.
• Assist with complaint and grievance management per regulations.
• Maintain records of patient encounters and feedback.
• Facilitate communication among families, patients, clinicians, and staff.
• Support staff training on customer service and patient experience.
• Attend department meetings and participate in quality improvement efforts.

Skills

Medical interpretation

Bilingual Spanish-English

Customer service

Communication

Confidentiality

Data gathering

Education

Bachelor's degree

Associates Degree

Tools

Midas feedback system

Job description

Driscoll Children’s Hospital in Corpus Christi, TX seeks a Patient Relations/Interpreter Representative to support language access and patient-centered care. You will translate medical information between English and Spanish, assist families with questions, and manage grievances with confidentiality and professionalism.

The role emphasizes cultural competence, data collection, and collaboration with clinicians and staff to improve patient experience and satisfaction.