Healthcare Customer Experience Specialist – Sign-On Bonus

Driscoll Children's Hospital; Corpus Christi (TX); On-site; USD 30,000 - 38,000; Full time

Job summary

Driscoll Children's Hospital in Corpus Christi, TX is seeking a Customer Service Representative to assist members and providers with health plan inquiries via phone. You will address questions on benefits, authorizations, claims and eligibility while maintaining HIPAA and quality standards.

The role emphasizes multitasking across software systems, empathetic communication, and timely follow-up. A high school diploma and prior call center or healthcare experience are preferred, with a 3,500

Qualifications

• Minimum of a high school diploma or equivalent.
• Call center or healthcare experience is a plus.
• Typing speed minimum 35 words per minute.
• Knowledge of medical terminology preferred.

Responsibilities

• Respond to telephone inquiries from members and providers promptly and professionally.
• Address issues related to abuse, authorizations, behavioral health, claims, and eligibility.
• Document interactions and resolutions in systems and escalate when needed.
• Navigate multiple computer applications while assisting callers.

Skills

Customer service

Communication

Typing speed 35 wpm

MS Office (Outlook/Word/MS Teams)

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Driscoll Children's Hospital in Corpus Christi, TX is seeking a Customer Service Representative to assist members and providers with health plan inquiries via phone. You will address questions on benefits, authorizations, claims and eligibility while maintaining HIPAA and quality standards.

The role emphasizes multitasking across software systems, empathetic communication, and timely follow-up. A high school diploma and prior call center or healthcare experience are preferred, with a 3,500