Patient Financial Counselor: Compassionate Care & Growth

r1rcm; Ogden (UT); On-site; USD 26,000 - 34,000; Full time

Job summary

R1 RCM Inc. in Ogden, Utah, is hiring a Financial Counseling Representative to support patients with insurance benefits, out-of-pocket costs, and financial assistance programs.

In this on-site role, you will meet with patients, verify eligibility, explain benefits, and collaborate with care teams to ensure accurate documentation while providing compassionate service in a fast-paced hospital setting. Base pay ranges from $18.59 to $25.44 per hour, with growth opportunities within the revenue

Qualifications

• Exceptional customer service experience is required.
• Strong communication and interpersonal skills.
• Ability to explain financial and insurance concepts clearly.
• Ability to multitask and prioritize with high attention to detail.
• Professional demeanor with sensitive financial conversations.
• High School Diploma or GED required.

Responsibilities

• Provide exceptional financial counseling support by helping patients understand insurance benefits and out-of-pocket costs
• Meet with patients to discuss payment options and financial assistance programs
• Verify insurance eligibility and explain benefits clearly
• Assist with Medicaid and financial assistance applications
• Build trust with patients during stressful financial situations
• Collaborate with care teams and revenue cycle departments
• Maintain accurate documentation across multiple systems

Skills

Customer service

Communication

Empathy

Multitasking

Professionalism

Education

High School Diploma or GED

Job description

R1 RCM Inc. in Ogden, Utah, is hiring a Financial Counseling Representative to support patients with insurance benefits, out-of-pocket costs, and financial assistance programs.

In this on-site role, you will meet with patients, verify eligibility, explain benefits, and collaborate with care teams to ensure accurate documentation while providing compassionate service in a fast-paced hospital setting. Base pay ranges from $18.59 to $25.44 per hour, with growth opportunities within the revenue