Bilingual Patient Engagement Specialist - Remote

Imagine Pediatrics; United States; On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with 4% match

Company-funded HSA

Paid time off and holidays

Paid new parent leave

Job summary

Imagine Pediatrics is a tech-enabled, pediatrician-led medical group delivering 24/7 virtual and in-home care for medically complex children. This remote role supports outreach to families, guiding enrollment via the Imagine app, and coordinating with the Local Outreach Team.

Interviews in Houston; shifts available in Central or Eastern time. Ideal candidates have a high school diploma, at least one year in outbound outreach or call center, and Spanish bilingual skills.

Qualifications

• High School diploma or equivalent required.
• At least 1 year in outbound outreach, customer service or call center.
• Bilingual Spanish highly preferred.

Responsibilities

• Contact families by phone and guide them through downloading the Imagine app and scheduling an enrollment visit.
• Communicate Imagine services clearly and address parent objections.
• Represent Imagine Pediatrics to families of medically complex children.
• Coordinate with Local Outreach Team to reach non-engaged and engaged patients by phone.
• Use reporting and dashboards to prioritize outreach to prospective members.
• Meet or exceed engagement targets on a monthly basis.

Skills

Outbound outreach

Customer service

Bilingual Spanish

Education

High School diploma

Job description

Imagine Pediatrics is a tech-enabled, pediatrician-led medical group delivering 24/7 virtual and in-home care for medically complex children. This remote role supports outreach to families, guiding enrollment via the Imagine app, and coordinating with the Local Outreach Team.

Interviews in Houston; shifts available in Central or Eastern time. Ideal candidates have a high school diploma, at least one year in outbound outreach or call center, and Spanish bilingual skills.