Bilingual Patient Engagement Navigator (Spanish/Somali)

University of Minnesota; Minneapolis (MN); Sur place; USD 17 000 - 25 000; Temps partiel

Résumé du poste

University of Minnesota is seeking a Casual Bilingual Patient Engagement Specialist (Spanish or Somali speaking) for the Community University Healthcare Center (CUHCC) in Minneapolis. This in-person, nonexempt position offers up to 8 hours per week with two 4-hour shifts between 8 am and 4:30 pm.

Responsibilities include greeting patients, assisting with MyChart sign-ups, guiding patients to information via QR codes, and connecting patients to care coordinators for transportation, food, or

Qualifications

• Minimum of one year of experience in customer service.
• At least 18 years of age.
• Bilingual in Spanish or Somali and ability to pass a language proficiency test.
• Experience working with people from different cultures.

Responsabilités

• Greet, escort, and direct patients to designated appointment areas.
• Assist patients in signing up for and using MyChart.
• Help patients use QR codes to access CUHCC information.
• Offer patient satisfaction surveys.
• Recruit patients for CUHCC programs, classes and events.
• Connect patients to care coordinators for transportation, food, shelter, etc.
• Share information about CUHCC services and programs.
• Engage patients in health education campaigns.
• Maintain lobby cleanliness and safety.

Connaissances

Customer service

Bilingual: Spanish or Somali

Interpersonal skills

Cross-cultural experience

Description du poste

University of Minnesota is seeking a Casual Bilingual Patient Engagement Specialist (Spanish or Somali speaking) for the Community University Healthcare Center (CUHCC) in Minneapolis. This in-person, nonexempt position offers up to 8 hours per week with two 4-hour shifts between 8 am and 4:30 pm.

Responsibilities include greeting patients, assisting with MyChart sign-ups, guiding patients to information via QR codes, and connecting patients to care coordinators for transportation, food, or