Bilingual Patient Eligibility Advocate (Onsite)

Firstsource; Miami Beach (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401K

Paid Time Off

Job summary

Firstsource in Miami Beach, FL seeks a Bilingual Patient Financial Advocate to screen patients on-site for eligibility programs, bedside or in the ER, and to update client contacts on progress. The role requires strong bilingual communication and meticulous record-keeping.

The position involves face-to-face screenings, documentation in hospital systems, and occasional field work. A High School Diploma and 1–3 years in medical coding/billing or eligibility, plus basic computer skills, are

Qualifications

• Bilingual proficiency in English and another language.
• Experience in medical coding or medical billing is preferred.
• Experience with eligibility (hospital or government) is beneficial.
• Basic computer skills required.
• Customer service experience is preferred.

Responsibilities

• Review hospital census or referrals to identify self-pay patients.
• Screen patients referred to Firstsource for eligibility programs.
• Initiate the application process bedside when possible.
• Identify patient needs and assist with enrollment applications.
• Travel to onsite and nearby sites as needed.
• Introduce Firstsource services and provide progress updates to clients.
• Coordinate with a Patient Advocate Specialist for ongoing follow-up.
• Record all patient information on the in-house screening sheet.
• Document screening results in the onsite tracking tool and hospital system.
• Identify self-pay accounts from census or referrals.
• Review available information for each self-pay account.
• Conduct face-to-face screenings and attempt phone screening when needed.
• Perform outside field work, including home visits for eligibility screening.
• Adhere to client contracts and perform other duties as assigned.

Skills

Bilingual

Customer service

Education

High School Diploma or equivalent

1-3 years medical coding, medical billing, eligibility

Customer service experience

Basic computer skills

Job description

Firstsource in Miami Beach, FL seeks a Bilingual Patient Financial Advocate to screen patients on-site for eligibility programs, bedside or in the ER, and to update client contacts on progress. The role requires strong bilingual communication and meticulous record-keeping.

The position involves face-to-face screenings, documentation in hospital systems, and occasional field work. A High School Diploma and 1–3 years in medical coding/billing or eligibility, plus basic computer skills, are