Bilingual Patient Care & Scheduling Advocate

Moses Lake Community Health Center; Quincy (WA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) retirement program withEmployer

Dental

Medical/Vision

Flexible Spending/Health Reimbursement

Life Insurance

Disability Insurance

8.5 Paid holidays per year

Accrual based (PTO)

Job summary

Moses Lake Community Health Center in Quincy, Washington is seeking a friendly Customer Care Representative to serve as the first point of contact for patients. You will provide high-quality service, assist with scheduling, and maintain accurate patient records in our practice management system.

The role requires Spanish language skills, strong communication, and the ability to adapt to changes in EHR systems while supporting the medical team and patients with courtesy and professionalism.

Qualifications

• Read and speak Spanish is required.
• Associates degree or business school program completion.
• Strong verbal and written communication skills.

Responsibilities

• Provide excellent service, information and support to patients and colleagues on the phone and in person.
• Manages medical and behavioral health appointment scheduling according to established procedures.
• When making appointments and at check in, ensures the accuracy of general patient information in the practice management system.
• Contributes to continuity of patient care by making recall and outreach calls according to targets established with the department manager.
• Supports patients and the medical team by accessing information, relaying requests and troubleshooting problems.
• Successfully adapts to changes in EHR and practice management systems, workflows and processes, and improvement efforts, including participating in employee training.

Skills

Spanish (bilingual)

Education

Associates degree or business school program

Job description

Moses Lake Community Health Center in Quincy, Washington is seeking a friendly Customer Care Representative to serve as the first point of contact for patients. You will provide high-quality service, assist with scheduling, and maintain accurate patient records in our practice management system.

The role requires Spanish language skills, strong communication, and the ability to adapt to changes in EHR systems while supporting the medical team and patients with courtesy and professionalism.