Bilingual Patient Care Coordinator & Front Desk

PDI Surgery Center; Windsor (CA); On-site; USD 30,000 - 33,000; Full time

Job summary

PDI Surgery Center is seeking a Care Coordinator/Receptionist to manage the front office operations, patient check-in, scheduling, and basic billing tasks. The role requires bilingual Spanish/English abilities and strong interpersonal skills to interact with patients and families in a fast-paced surgical environment.

The ideal candidate will have EHR experience, attention to detail, and the ability to maintain patient confidentiality while coordinating with medical staff.

Qualifications

• High school diploma required; medical records coursework desired.
• Ability to thrive in a fast-paced environment.
• Excellent telephone skills required.
• Knowledge of medical/dental terminology and protocols.
• Experience with Electronic Health Records (EHR).
• Familiarity with patient rights and HIPAA basics.
• Strong data entry and keyboarding skills.
• Ability to use standard office equipment (print/scan/copy/fax).
• Basic understanding of patient accounting and insurance processes.
• Spanish/English bilingual required.

Responsibilities

• Answer telephone and direct calls.
• Schedule and confirm patient appointments.
• Check faxes and emails regularly; respond to voice messages.
• Take height and weight measurements.
• Request and confirm insurance prior authorizations.
• Prepare patient charts for upcoming procedures.
• Enter patient information accurately into the system.
• Educate patient families on preparation requirements for procedures.
• Collect deductibles and co-pays at point of service.
• Maintain patient confidentiality and HIPAA compliance.

Skills

Bilingual Spanish/English

Telephone skills

Medical terminology

EHR proficiency

Data entry

Patient confidentiality

Attention to detail

Adaptability

Scheduling

Education

High school diploma

Medical Records coursework desired

Tools

EHR systems

Office equipment handling

Job description

PDI Surgery Center is seeking a Care Coordinator/Receptionist to manage the front office operations, patient check-in, scheduling, and basic billing tasks. The role requires bilingual Spanish/English abilities and strong interpersonal skills to interact with patients and families in a fast-paced surgical environment.

The ideal candidate will have EHR experience, attention to detail, and the ability to maintain patient confidentiality while coordinating with medical staff.