Bilingual Patient Care Call Center Specialist

Mid Atlantic Retina; Marlton (NJ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Hiring incentive

Job summary

Mid Atlantic Retina is seeking a Patient Care Liaison to work in a call center environment, handling daily patient inquiries and scheduling, with on-site attendance required.

Spanish-speaking applicants are encouraged. Eligible for a $1,000 Hiring Incentive; $500 after 90 days and $500 after 1 year. Must be available 8:00 AM–5:00 PM, Monday to Friday. Travel to other locations may be required.

Responsibilities

• Regular and predictable on-site attendance required.
• Travel to other locations as needed.
• Work overtime as needed.
• Handling inbound calls from internal inbound and external outbound customers.
• Take patient inquiries and forward to appropriate office for a call back.
• Obtaining patient information and entering data into scheduling system
• Using patient reactivation system to call and schedule former patients.
• Evaluate patient problem to determine whether a call back or scheduling would be appropriate.
• Know general insurances that MAR participate with, identify where to look, who to contact re: infrequently used insurances
• Give out correct insurance provider numbers by state and look up referrals in Navinet system and document appointment.
• Respond to patient complaints appropriately, or refer to supervisor as needed.

Skills

Call center

Appointment scheduling

Data entry

Phone etiquette

Job description

Mid Atlantic Retina is seeking a Patient Care Liaison to work in a call center environment, handling daily patient inquiries and scheduling, with on-site attendance required.

Spanish-speaking applicants are encouraged. Eligible for a $1,000 Hiring Incentive; $500 after 90 days and $500 after 1 year. Must be available 8:00 AM–5:00 PM, Monday to Friday. Travel to other locations may be required.