Bilingual Inbound Call Center Specialist - Spanish

Mid Atlantic Retina; Marlton (NJ); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Hiring incentive

Job summary

Mid Atlantic Retina is seeking a Patient Care Liaison to join our on-site call center team. You will handle daily patient inquiries, schedule and adjust appointments, and address concerns with a calm, professional approach.

The role emphasizes punctual on-site attendance and the ability to manage multiple tasks in a fast-paced environment. Fluency in Spanish is a plus and the company offers a $1,000 hiring incentive for new hires.

Qualifications

• Experience in a patient call center is preferred.
• Must be able to handle multiple tasks and inquiries.
• Excellent verbal and written communication skills.

Responsibilities

• Answer patient inquiries in a call center setting.
• Schedule, change and cancel appointments.
• Address patient questions and complaints professionally.
• Maintain accurate patient information in scheduling system.
• Process calls from internal and external customers.

Skills

Customer service

Call center

Communication skills

Spanish language

Job description

Mid Atlantic Retina is seeking a Patient Care Liaison to join our on-site call center team. You will handle daily patient inquiries, schedule and adjust appointments, and address concerns with a calm, professional approach.

The role emphasizes punctual on-site attendance and the ability to manage multiple tasks in a fast-paced environment. Fluency in Spanish is a plus and the company offers a $1,000 hiring incentive for new hires.