Spanish-Speaking Patient Care Call Center Specialist

midatlanticretina; Marlton (NJ); On-site; USD 40,000 - 52,000; Full time

Job summary

Mid Atlantic Retina is seeking a Patient Care Liaison to handle inbound calls, schedule and modify patient appointments, and resolve inquiries in a call-center environment. The role requires accurate data entry and insurance knowledge, with on-site work in Marlton, NJ.

Responsibilities include communicating with patients, managing scheduling flows, and escalating complex issues to appropriate offices while maintaining a courteous and professional demeanor.

Qualifications

• Experience in a call center environment.
• Ability to schedule and cancel appointments.
• Strong data entry and insurance knowledge.

Responsibilities

• Answer patient inquiries via inbound calls in a calm, helpful manner.
• Schedule and update patient appointments; handle changes and cancellations.
• Enter patient information accurately into the scheduling system.
• Respond to patient questions and forward more complex issues to the appropriate office.

Job description

Mid Atlantic Retina is seeking a Patient Care Liaison to handle inbound calls, schedule and modify patient appointments, and resolve inquiries in a call-center environment. The role requires accurate data entry and insurance knowledge, with on-site work in Marlton, NJ.

Responsibilities include communicating with patients, managing scheduling flows, and escalating complex issues to appropriate offices while maintaining a courteous and professional demeanor.