Bilingual Medical Front Desk Associate (FT)

North Carolina Retina Associates; Raleigh (NC); On-site; USD 36,000 - 44,000; Full time

Job summary

North Carolina Retina Associates is seeking a Bilingual Medical Front Desk Associate (FT) to greet patients and families, register them according to protocols, collect payments, verify insurance, and coordinate appointments in a busy ophthalmology setting. Fluent Spanish and English are REQUIRED; the candidate must read, write, and speak Spanish fluently.

Strong interpersonal, listening, and communication skills are essential to support physicians and ensure a smooth patient flow from check-in

Qualifications

• Bilingual in Spanish and English required.
• ,
• Bilingual Spanish and English fluency is mandatory.
• Excellent customer service and communication skills.

Responsibilities

• Greet and register patients according to established protocols.
• Assist patients with forms, insurance, and documentation.
• Verify and update patient records including billing information.
• Explain office procedures and policies to patients.
• Maintain a clean, organized reception area.
• Handle calls and respond to inquiries; schedule appointments.

Skills

Bilingual Spanish & English

Spanish fluency

Interpersonal communication

Customer service

Software proficiency

Medical terminology

Education

High School Diploma or Equivalent

Tools

Office software

Job description

Bilingual Medical Front Desk Associate (FT)

North Carolina Retina Associates

Job Category

Overview

Description

Position Overview:

• Bilingual Spanish and English REQUIRED.
• The candidate must be able to read, write, and speak Spanish fluently.
• The front desk associate works directly with patients and physicians to provide customer service for patients.
• The front desk associate will gather patient information, schedule appointments, collect payments, and may assist with the call center.

Duties and Responsibilities:

• Greet and register patients according to established protocols.
• Assist patients to complete all forms and documentation including medical insurance.
• Ensure patient information is accurate including billing information.
• Inform patients of medical office procedures and policy.
• Ensuring availability of treatment information by retrieving and updating patient records.
• Move patients through appointments as scheduled.
• Answer incoming calls and assist with inquiries.
• Consistent review of physician schedules, with minimal reschedules.
• Obtain external medical reports and maintain patient records as required by medical professionals.
• Respond and comply with requests for information.
• Register patients with copay assistance foundations.
• Maintain a clean and neat reception area.
• Additional duties as assigned.
• High School Diploma or Equivalent.
• Strong interpersonal customer service skills, including effective listening, clear verbal and written communication, problem solving skills.
• Ability to master multiple software systems to input and retrieve data.
• Ability to master ophthalmology and retina terminology.
• Read, write, and speak Spanish fluently.

Set clinic hours are M - F, 8 am - 5 pm. FT hours are preferred.
Some overtime hours may be required.