Bilingual Contact Center Associate for Patient Scheduling

Edward M. Kennedy Community Health Center; Worcester (MA); On-site; USD 48,712,000 - 54,443,000; Full time

Benefits offered by this job

Medical insurance on first day

Employer pays 80% of health insurance

Dental insurance

Vision insurance

403b retirement plan with match

Generous time off

Job summary

Edward M. Kennedy Community Health Center in Worcester, MA is hiring a Contact Center Associate I to handle calls, document patient information, and route inquiries to the right resources.

This entry-level role requires strong communication, basic computer skills, and the ability to learn EHR systems. Bilingual candidates are strongly preferred, and we offer comprehensive benefits including health, dental, vision, retirement, and generous time off.

Qualifications

• Entry-level role; healthcare or call center experience preferred but not required.
• Bilingual proficiency strongly preferred (English/Spanish, English/Portuguese, or other languages served).
• Clear verbal and written communication with a patient-focused approach.
• Basic computer skills and ability to learn multiple systems, including EHR.
• Strong data entry accuracy and attention to detail.
• Ability to follow protocols in a fast-paced environment.
• Team player with good organization and time management.

Responsibilities

• Handle inbound and outbound calls and document patient information.
• Schedule appointments and support scheduling processes.
• Direct inquiries to appropriate resources and clinical teams.
• Use center systems to resolve inquiries while maintaining privacy.
• Collaborate with internal teams and participate in huddles and trainings.

Skills

Verbal communication

Written communication

Data entry

Attention to detail

EHR platforms

Teamwork

Multitasking

Privacy regulations

Education

Entry-level position

Tools

EHR platforms

Health Center systems

Job description

Edward M. Kennedy Community Health Center in Worcester, MA is hiring a Contact Center Associate I to handle calls, document patient information, and route inquiries to the right resources.

This entry-level role requires strong communication, basic computer skills, and the ability to learn EHR systems. Bilingual candidates are strongly preferred, and we offer comprehensive benefits including health, dental, vision, retirement, and generous time off.