Medical Service Representative

Edward M. Kennedy Community Health Center, Inc; Framingham (MA); Hybrid; USD 24,796 - 27,552; Full time

Benefits offered by this job

Comprehensive benefits package

Generous time off packages

403b Retirement Plan with company match

Job summary

Edward M. Kennedy Community Health Center, Inc in Framingham is hiring a Medical Service Representative to manage reception tasks in our Primary Care Department. This role includes patient check-in, new patient registration, insurance verification, and clerical duties.

The ideal candidate will possess strong computer and customer service skills and work well in a supportive team environment. We offer competitive salaries and comprehensive benefits starting from day one, as well as opportunities for advancement in a growing organization.

Qualifications

• Proficient in typing and data entry.
• Familiarity with customer service standards.

Responsibilities

• Greet and check in patients, verify identity and insurance.
• Educate patients on health plan options, assist with enrollments.
• Process walk-in patients and manage paperwork.

Skills

Strong computer skills

Customer Service skills

Communication skills

Tools

Microsoft Word

Job description

Salary Range: $18.00-20.00/Hour

Final Salary will be based on Experience, Licensure, etc.

Are you looking for a meaningful career? Are you passionate about health equity? Do you enjoy helping people?

Edward M. Kennedy Community Health Center is one of the largest community health centers in Massachusetts serving Worcester, Framingham, Milford and the surrounding communities. We are a thriving and growing organization, and our team is expanding across sites to support this growth.

We are currently hiring a Medical Service Representative based in Framingham MA. This team member is responsible for reception in our Primary Care Department, all functions of check‑in and certain sites check‑out, new patient registration, insurance verification, data entry and clerical duties.

As an employer of choice, our inclusive workplace environment fosters teamwork, accountability and respect and supports the growth and development of each employee. We are an equal opportunity employer and embrace the richness of the diversity of our staff and community. You are a good fit for our team if you’re passionate about helping people live healthier lives and enjoy working in a supportive, team‑based environment.

Essential Functions:

• Greet and check in patients according to department protocols: verify identity, demographics, and insurance information; refer to a Health Benefit Advisor for invalid insurance; collect fees and maintain financial records.
• Complete Sliding Fee Scale applications per Health Center guidelines.
• Have new patients sign consent forms and provide information on Center programs, Patient Rights, HIPAA, and emergency services.
• Educate patients on health plan options and assist with insurance enrollment and primary care provider changes.
• Process walk‑in patients, enter information into EPM, and manage paper flow for visits. Answer calls promptly, adhering to protocols.
• Maintain recall lists and communicate with patients as needed. Attend departmental meetings and perform other duties as assigned.

Requirements:

• Strong computer skills including typing, familiarity with Microsoft Word and Internet Explorer, and accurate data entry typing.
• Customer Service and communication skills.

Preferred Qualifications:

• Bilingual in English/Spanish or English/Portuguese

Benefits:

• Competitive salaries
• Comprehensive benefits package, including medical, dental, Short‑Term Disability, Long Term Disability, Life, CME and Tuition Reimbursement
• Health benefits start on first day of employment.
  • Company pays 80% of health insurance Premiums.
  • Health benefits include coverage for most family types.
• Generous time off packages
• 403b Retirement Plan with company match
• Opportunity for advancement in a growing organization