Patient Benefits Coordinator - Pine Street Inn

Boston Health Care for the Homeless Program; Boston (MA); On-site; USD 31,000 - 49,000; Full time

Benefits offered by this job

Competitive benefits

403B retirement plan

Pre-tax MBTA pass 40% discount

Bilingual bonus

Job summary

Boston Health Care for the Homeless Program is seeking a full-time Patient Benefits Coordinator to support clinical and clerical operations at our Pine Street Inn Men’s and Women’s Clinics in the Greater Boston area. The role includes greeting patients, verifying insurance, processing registrations and benefits, and assisting with daily clinic operations.

Bilingual Spanish/English is preferred; strong computer skills and MMIS familiarity are required.

Qualifications

• High School Diploma or equivalency.
• Strong computer skills including Excel and MMIS familiarity.
• 2 years of benefits experience in a clinical environment preferred.
• Bilingual Spanish/English preferred.
• Ability to work with indirect supervision successfully.
• Effective verbal and written communication skills (English).

Responsibilities

• Greets patients at clinic window and assists with patient flow.
• Handles incoming clinic phone calls and directs as needed.
• Schedules and checks in patients for appointments.
• Reviews insurance eligibility for scheduled and walk-in patients.
• Provides patient benefits assistance and processes required documentation.
• Enters insurance and demographic data into the electronic medical record accurately.

Skills

Communication skills

Spanish/English bilingual (preferred)

Computer skills (Excel; MMIS)

Education

High School Diploma

Tools

Excel

MMIS

Job description

Who We Are:

Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community’s most vulnerable—and most resilient—citizens.

From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.

Job Summary:

Hours: Full-time, 39 hours per week, Wednesday 1pm-630pm, Friday/Saturday 6am-6:30pm, Sunday 6am-430pm; holiday coverage as needed

Union: Yes

Union Name: 1199SEIU

Patient Facing: Yes

Boston Health Care for the Homeless Program is seeking a full-time Patient Benefits Coordinator (PBC) to provide clinical and clerical support services essential to the overall functioning of our clinics. The PBC will provide services at both our Pine Street Inn Men’s and Women’s Clinics located in the Boston area.

Responsibilities:

• Greets patients at clinic window and assists with the flow of patients into clinic.
• Answers and appropriately directs incoming clinic phone calls.
• Schedules and checks in patients for appointments.
• Reviews insurance eligibility on all patients presenting for scheduled appointments and on a walk-in basis.
• Provides patient benefits assistance and processes required documentation.
• Enters all insurance and demographic information into the electronic medical record in an accurate and timely manner.
• Completes the Medicare Secondary Payer form for all patients who have Medicare.
• Completes MassHealth applications, and any other applications for patients who require them.
• Updates registration records for each patient regarding benefits information.
• Assists with tracking clinic inventory and supply ordering.
• Assists with daily clinic opening and closing processes.

Qualifications:

• High School Diploma or equivalency.
• Strong computer skills including working knowledge of P.C. spreadsheet software (Excel) and familiarity with MMIS and other patient eligibility systems.
• 2 years of benefits experience in a clinical environment preferred.
• Bilingual (Spanish/English) preferred.
• Ability to work with indirect supervision successfully.
• Effective verbal and written communication skills (English).

Compensation and Benefits:

• The compensation ranges from $22.25 - $35.60 per hour and increases based on years of experience.
• BHCHP full time employees are eligible for our competitive time off program, health, dental and vision insurance, 403B retirement savings plan,pre-tax MBTA pass program with 40% discount, additional compensation for demonstrated bilingual proficiency and more. Benefits are prorated for part-time employees.

As an equal opportunity employer, Boston Health Care for the Homeless Program is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.

Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to.

Please Note: Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.