Bilingual Patient Advocate – Scheduling & Care Support

MedRisk; Conshohocken (Montgomery County); On-site; USD 36,000 - 48,000; Full time

Job summary

MedRisk in the United States is seeking a Billingual Patient Advocate to enhance patient experience by delivering clear, efficient support to callers and collaborating with Adjusters and Nurse Case Managers. The role emphasizes empathy and teamwork to achieve superior outcomes.

The ideal candidate will schedule patients promptly, follow interdepartmental procedures, and strive to meet quality and workflow goals while maintaining a positive, proactive attitude.

Qualifications

• Bachelor’s degree preferred.
• Ability to multi task in a fast paced environment and to work independently.
• Detail oriented with time management and organizational skills.
• Solid MS Word, Excel and Outlook experience.

Responsibilities

• Make outbound calls to schedule patients in a timely manner.
• Understand MedRisk’s interdepartmental procedures, policies and comply with them
• Meet MedRisk’s Department goals for Quality and Quantity of work input.
• Complete special projects or tasks as assigned by the supervisor
• Provide best in class customer service to all callers
• Work on cases that requires investigation for missing information that is necessary to schedule patients for their initial evaluations

Skills

Self-motivated

Strong work ethic

Multitasking in fast-paced environment

Ability to work independently

Detail oriented

Time management

Organizational skills

Critical thinking

Education

Bachelor's Degree preferred

Tools

MS Word

Excel

Outlook

Job description

MedRisk in the United States is seeking a Billingual Patient Advocate to enhance patient experience by delivering clear, efficient support to callers and collaborating with Adjusters and Nurse Case Managers. The role emphasizes empathy and teamwork to achieve superior outcomes.

The ideal candidate will schedule patients promptly, follow interdepartmental procedures, and strive to meet quality and workflow goals while maintaining a positive, proactive attitude.