Bilingual EMS Patient Billing Specialist

Paramedic Billing; Elmhurst, Northern (IL, KY); Hybrid; USD 28,000 - 32,000; Full time

Job summary

Paramedic Billing is seeking an EMS Patient Account Representative (Spanish bilingual required) to work with patients and health insurance to resolve balances. You will handle payer portals, review ICD-10 codes, CMS1500 forms, and communicate with attorneys as needed.

Pre-billing training is provided. Responsibilities include making and receiving calls about billing, processing accounts to resolve balances, and ensuring accurate data entry.

Qualifications

• Minimum two years’ experience in customer care, account management or similar role.
• Able to read and understand the Explanation of Benefits or Electronic Remittance Advice.
• Understands the difference between rejections and denials as well as working accounts.
• Healthcare knowledge is preferred.
• Must be a quick learner with excellent verbal communications skills.
• Fluency in Spanish is required.
• Ability to multi-task and handle high call volumes.

Responsibilities

• Places and receives calls regarding billing insurance questions and other patient service activities.
• Process accounts to resolve balances according to required actions.
• Communicate with callers including customers, agencies, facilities, and hospitals.
• Research patient accounts to verify health insurance coverages and audit for proper billing.
• Screen and address emails, faxes, and mail professionally.
• Ensure data entry accuracy and attention to detail.
• Bill insurance by paper claims and follow payor guidelines.

Skills

Spanish fluency

Verbal communication

Customer care

Account management

Multitasking

Attention to detail

Reading EOB/ERA

De-escalation

Education

College preferred

Healthcare knowledge preferred

Tools

Word

Excel

Email/Chat apps

Workflow platforms

Job description

Paramedic Billing is seeking an EMS Patient Account Representative (Spanish bilingual required) to work with patients and health insurance to resolve balances. You will handle payer portals, review ICD-10 codes, CMS1500 forms, and communicate with attorneys as needed.

Pre-billing training is provided. Responsibilities include making and receiving calls about billing, processing accounts to resolve balances, and ensuring accurate data entry.