Patient Advocate Level I-Bilingual

MedRisk; California (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

MedRisk is seeking a Bilingual Patient Advocate in California to enhance customer loyalty and referrals through exceptional support. You will work closely with Adjusters and Nurse Case Managers to ensure a positive experience for all clients.

The ideal candidate brings empathy, strong communication skills, and a self-motivated attitude to support patients effectively while achieving departmental goals.

Qualifications

• Bachelor’s degree preferred.
• Strong work ethic and self-motivated.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Make outbound calls to schedule patients.
• Provide best-in-class customer service.
• Work on cases requiring investigation for missing information.

Skills

Empathy

Customer service

Critical thinking

Multi-tasking in fast paced environment

Education

Bachelor’s Degree preferred

Tools

MS Word

Excel

Outlook

Job description

The Billingual Patient Advocate is responsible for retaining client loyalty and referrals by consistently delivering clear, efficient and valuable support to all callers while providing communication with Adjusters and Nurse Case Managers in order to establish a best-in-class customer experience.

The Patient Advocate is further responsible for lending support, guidance and positivity toward all patients and clients alike while using the collaborative power of teamwork to achieve common goals and maintain desired results.

The ideal Patient Advocate is someone who strives to be empathetic and passionate in their work with patients while accomplishing their objectives for the success of the business.

Primary Duties & Responsibilities

• Make outbound calls to schedule patients in a timely manner to ensure that internal and external metrics are met.
• Understand MedRisk’s interdepartmental procedures, policies and comply with them.
• Meet MedRisk’s Department goals for Quality and Quantity of work input.
• Complete special projects or tasks as assigned by the supervisor.
• Provide best in class customer service to all callers.
• Work on cases that requires investigation for missing information that is necessary to schedule patients for their initial evaluations.

Qualifications

• Bachelor’s Degree preferred.
• Self-motivated.
• Strong work ethic.
• Ability to multi task in a fast paced environment and to work independently.
• Detail oriented, time management and solid organizational skills.
• Ability to think critically.
• Solid MS Word, Excel and Outlook experience.