Bilingual Patient Accounts Collections Specialist (Spanish)

Fresenius Medical Care AG; Plano (TX); Remote; USD 38,000 - 56,000; Full time

Job summary

Fresenius Medical Care in Plano, TX seeks a Patient Account Representative - Collections to support collections operations. You will maintain databases, ensure timely claim payments, and minimize bad debt while delivering outstanding customer service to patients and vendors.

Key duties include identifying and resolving routine outstanding claims, generating reports, reconciling data, and assisting in payment resolutions. Excellent communication and teamwork are essential in this role.

Qualifications

• 1 - 2 years' related experience.
• General computer skills with working knowledge of word processing, spreadsheet, and email applications.
• Detail oriented with good analytical and organizational skills.
• Good interpersonal skills with the ability to work cohesively within a team environment.
• Excellent oral and written communication skills to effectively communicate with customers and all levels of management.

Responsibilities

• Under general supervision, identify and resolve routine outstanding claims.
• Generate and analyze diverse reports and work lists in the identification and resolution of general patient account issues.
• Assist in the resolution of outstanding payments from past due accounts.
• Ensure timely receipt of claim payments; processing payments accordingly and reconciling all necessary data.
• Perform all responsibilities in compliance with company policies and procedures; ensuring timely and complete documentation of activities performed.
• May serve as a point of contact for customers and/or external vendors in response to inquiries and unresolved issues.
• May mentor other staff as applicable.
• Assist with various projects as assigned by direct supervisor.

Skills

General computer skills

Attention to detail

Interpersonal skills

Communication skills

Education

High School Diploma

Job description

Fresenius Medical Care in Plano, TX seeks a Patient Account Representative - Collections to support collections operations. You will maintain databases, ensure timely claim payments, and minimize bad debt while delivering outstanding customer service to patients and vendors.

Key duties include identifying and resolving routine outstanding claims, generating reports, reconciling data, and assisting in payment resolutions. Excellent communication and teamwork are essential in this role.