BILINGUAL COLLECTIONS REPRESENATIVE

Nexus Disposal, Llc; Houston (TX); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401k match

Paid Time Off

Federal Holidays

Job summary

Nexus Disposal, Llc is seeking a dedicated Collections Specialist in Houston to focus on collections activities, researching account activity, resolving overdue accounts, and serving as the primary contact for clients considering discontinuing services.

Requirements include bilingual English/Spanish, excellent communication, strong time-management and multitasking, and 5+ years in collections. The role operates 8:00AM-5:00PM, with pay $16-$18 per hour and standard business hours.

Qualifications

• Bilingual English/Spanish with fluent ability and proper grammar.
• Excellent written and verbal communication skills.
• Self-motivated and a team player.
• Strong time-management and multitasking skills.
• Critical thinker and problem-solving skills.
• Financial skills and knowledge of commonly used collections practices and procedures.
• Full proficiency in Microsoft Excel and Word.
• Ability to thrive in a fast-paced, high-stress environment.

Responsibilities

• Initiate telephone and/or email contact with customers with overdue amounts, determining reasons and arranging for collection or adjustment to correct errors in accounts.
• Manage approximately 80-100 outbound/inbound calls daily.
• Negotiate payment plans with customers, adhering to guidelines for follow-up on payment plans.
• Resolve collection disputes by making inquiries, conducting research, and communicating effectively with customers.
• Maintain detailed records of all delinquent accounts through comprehensive collection notes.
• Handle customers in bankruptcy by following established procedures for recording and monitoring bankruptcies.
• Process and resolve NSF transactions.
• File legal documents and attend court proceedings as necessary.

Skills

Bilingual English/Spanish

Excellent communication

Team player

Time management

Multitasking

Problem solving

Financial skills

Excel

Word

Education

High school diploma or equivalent

5+ years collections experience

Tools

Excel

Word

Job description

Facility Location: Houston, TX 77041 (West Houston / Jersey Village Area)

Job Schedule: Monday - Friday, Saturdays as needed
Job Shift: 8:00AM - 5:00PM (Standard Business Hours)
Pay: $16.00 - $18.00 per hour

Job Summary: We are currently seeking a dedicated Collections Specialist with a primary focus on collections activities. The ideal candidate should possess excellent communication skills, as they will be responsible for researching account activity, resolving overdue accounts, and serving as the primary point of contact for clients considering discontinuing services.

Essential Duties and Responsibilities - Collections:

In order to be successful in this role, the individual must satisfactorily perform the following essential duties, with the possibility of additional minor duties as assigned:

• Initiate telephone and/or email contact with customers with overdue amounts, determining reasons and arranging for collection or adjustment to correct errors in accounts.
• Manage approximately 80-100 outbound/inbound calls daily.
• Negotiate payment plans with customers, adhering to guidelines for follow-up on payment plans.
• Resolve collection disputes by making inquiries, conducting research, and communicating effectively with customers.
• Maintain detailed records of all delinquent accounts through comprehensive collection notes.
• Handle customers in bankruptcy by following established procedures for recording and monitoring bankruptcies.
• Process and resolve NSF transactions.
• File legal documents and attend court proceedings as necessary.

Qualifications

The requirements listed below represent the qualifications necessary to perform the job:

• Bilingual (English/Spanish with fluent ability and proper grammar)
• Excellent written and verbal communication skills
• Self-motivated and a team player
• Strong time-management and multitasking skills
• Critical thinker and problem-solving skills
• Financial skills and knowledge of commonly used collections practices and procedures
• Full proficiency in Microsoft Excel and Word
• Ability to thrive in a fast-paced, high-stress environment

Education and Experience

Required: High school diploma or equivalent and 5+ years of previous collections experience. Preferred: Applicable training or experience in a high-volume call center, with experience in commercial customers and business-to-business collections or customer service.

Certificates, Licenses, Registrations, or Other Requirements

None required.

Benefits

• At Nexus Disposal, each eligible employee receives a competitive total compensation package including Medical, Dental and Vision.
• Companies match on 401k plan, and more!
• Our employees also receive Paid Time Off and we recognize Federal Holidays.