Bilingual Patient Account Representative

Ability Rehabilitation; Rome (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401k

Medical

Dental

Vision

Paid time off

Employee Assistance Program (EAP)

Family-friendly environment

Job summary

Ability Rehabilitation is seeking a full-time experienced Bilingual Patient Account Representative for our outpatient orthopedic clinic in Rome. The role involves rebilling, follow-up, and collections across assigned payers, with emphasis on accuracy and timely documentation.

Fluency in English and Spanish is valued, along with strong customer service and multitasking abilities. The ideal candidate will have knowledge of Billing/EMR systems, MS Word/Excel, and high school diploma or equivalent.

Qualifications

• High school diploma or equivalent required.
• Bilingual with excellent verbal and written communication skills.
• Experience in insurance collections or patient billing is preferred.
• Strong knowledge of Billing/EMR software and MS Word/Excel.
• Ability to multitask and work in a team to meet goals.

Responsibilities

• Rebilling, follow-up, and collection activity for assigned payers.
• Researching, appealing, and addressing patient account balances.
• Document pertinent collection activity thoroughly.
• Verify claims adjudication using appropriate resources.
• Initiate communication with parties responsible for reimbursement.
• Edit/update claim information to meet billing guidelines for submissions.
• Maintain HIPAA privacy and security of patient information.
• Participate in meetings and trainings; identify trends and issues.

Skills

Bilingual

Verbal communication

Written communication

Customer service

Multitasking

Attention to detail

Billing/EMR software

MS Word

MS Excel

Education

High school diploma or equivalent

Tools

Billing/EMR software

Job description

Company Description

Ability Rehabilitation believes in placing the well-being of our patients first. We accomplish this through carefully selecting compassionate, dedicated, and team-oriented staff. Our company is therapist owned and together, we have over 20 years of well-qualified therapy experience. We serve communities in 8 counties, with a total of 23 outpatient clinics. And we’re probably not done growing, so join our company and grow with us! Step inside any one of our locations and you’ll feel it: a culture of care, professionalism, and human connection.

Job Description

Ability Rehabilitation is seeking a full-time experienced Bilingual Patient Account Representative to join our fun, energetic, family at our outpatient orthopedic clinic in Rome. Your big smile will go a long way in our clinic.

• Rebilling, follow-up, and collection activity for assigned payers.
• Researching, appealing, and addressing patient account balances.
• Accurately and thoroughly document pertinent collection activity performed.
• Verify claims adjudication utilizing appropriate resources and applications.
• Initiate telephone and/or letter contact with parties responsible for reimbursement for services provided.
• Edit/Update claim information to meet and satisfy billing compliance guidelines for electronic and paper claim submission.
• Demonstrate knowledge of HIPAA privacy and security regulations by appropriately handling patient information.
• Participate in monthly meetings, training seminars, and hands-on training as well as identify trends and claim-related issues.

Qualifications

• Bilingual
• Excellent verbal and written communication skills.
• The ability to multitask with great attention to detail.
• Outstanding customer service when communicating with patients and insurance carriers.
• Demonstrate analytical and problem-solving skills.
• Work well in a team environment towards monthly, quarterly, and annual goals.
• Strong knowledge of Billing/EMR software.
• Proficient in MS Word and Excel.
• Bilingual
• Outgoing and energetic personality. Most importantly – you need to have FUN while you work!
• High school diploma or equivalent.
• Insurance collections experience.

Additional Information

• Excellent benefits package, including 401k, medical, dental, vision, paid time off & more!
• Multiple opportunities for professional development, specialization, and leadership
• Corporate discount plans
• Employee Assistance Program (EAP)
• Family-Friendly Work Environment
• Investment from a company that wants you to succeed and thrive