Bilingual Patient Access & Support Specialist

Harris Health System, Inc.; Bellaire, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Harris Health System, Inc. is seeking an essential frontline communicator to answer patient and general information calls, route inquiries, and support scheduling and virtual visits.

The role emphasizes strong verbal communication, basic data entry, and comfortable use of medical terminology within a fast-paced hospital environment. Flexibility in a patient-focused setting is required.

Qualifications

• Education: High School Diploma or GED.
• Work Experience: Minimum 6 months in customer service.
• Communication Skills: Above Average Verbal, Writing /Reports.

Responsibilities

• Answers incoming calls for patient/general information and directs callers to departments.
• Activates Facility, Medical, and Security alerts per policy and procedures.
• Paginates personnel and assists scheduling and virtual visits as needed.
• Provides help desk support for My Health users and guides patients through e-visit scheduling.

Skills

Customer service

Phone handling

Verbal communication

Typing 30 wpm

Medical terminology

Data entry

Education

High School Diploma or GED

Job description

Harris Health System, Inc. is seeking an essential frontline communicator to answer patient and general information calls, route inquiries, and support scheduling and virtual visits.

The role emphasizes strong verbal communication, basic data entry, and comfortable use of medical terminology within a fast-paced hospital environment. Flexibility in a patient-focused setting is required.