Operator Services Representative – Bilingual

Harris Health; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Harris Health is seeking an essential communication specialist to handle incoming calls for patient information and routing to the right departments. This role will review census data, provide room and department contacts, and activate alerts per established procedures.

The position also involves paging staff, assisting with nurse line inquiries, and guiding patients through virtual visit scheduling while supporting My Health user help desk inquiries.

Qualifications

• Education: High School Diploma or GED
• Work Experience: Minimum 6 months in customer service
• Communication Skills: Above Average Verbal and Writing/Composing capabilities

Responsibilities

• Answer incoming phone calls for patient/general information.
• Review hospital census and provide caller with appropriate department or patient room contact.
• Activate Facility, Medical, and Security alerts per policy and procedures
• Page personnel as needed and schedule or transfer calls to appropriate staff
• Provide help desk support for My Health users and assist with e-visit scheduling

Skills

Computer skills

Analytical

Medical terminology

Typing 30 wpm

Education

High School Diploma or GED

Job description

About Us

Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health’s robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.

At Harris Health, we prioritize the well-being of our most valuable asset–our people–ensuring a culture of compassion, collaboration and excellence in serving Harris County’s most in need. With integrity and accountability at our core, we commit to ‘leading with love’, embodying our dedication to quality care, education, and a steadfast respect for every individual’s contribution to our mission.

Job Summary

Essential employee expected to answer incoming phone calls for patient/general information; reviews hospital census, provides phone number to patient’s room, properly directs and transfers callers to specific departments/personnel. Activates Facility, Medical, and Security alerts timely and accurately per departmental procedures and Harris Health System’s policies. Performs requested paging of personnel timely and accurately. Answers the Ask My Nurse line; documents and prioritizes the telephone encounter with symptoms and level of acuity for a nurse call back, and schedules patients for virtual visits based on symptoms. Provides help desk technical support for My Health users and guides qualified patients through E-visit scheduling. Supports the Patient Appointment Center with after hours Family Practice scheduling.

Minimum Qualifications

Education: High School Diploma or GED

Work Experience: Minimum 6 months in customer service

Communication Skills: Above Average Verbal (Heavy Public Contact), Writing /Composing (Reports)

Proficiencies

Knowledge/Skills/Abilities: Strong Computer Skills, Analytical, Medical Terms, Typing – 30 wpm

Work Schedule: Flexible