Patient Service Representative (Per Diem)

Lawrence Partnership; Lawrence, Northern (MA, KY); Hybrid; USD 24,000 - 28,000; Part time

Benefits offered by this job

Tuition reimbursement

Comprehensive benefits package

Growth opportunities

Job summary

Greater Lawrence Family Health Center (GLFHC) in Lawrence, MA is seeking a bilingual Patient Service Representative to support patients through registration, insurance verification, and financial counseling.

The role emphasizes strong communication, confidentiality, and teamwork, with part-time hours, evening and weekend coverage. Training and a friendly work environment are emphasized, with generous benefits and tuition reimbursement.

Qualifications

• Bilingual; Spanish and English.
• High School diploma or GED certificate.
• Training in a Medical or Administrative field.
• Excellent communication skills.
• Ability to work flexible hours, evenings, and weekend coverage.

Responsibilities

• Perform patient registration for new and existing patients, including confirmation of appointments, updating demographic information, insurance verification, pulling of patient charts, and notifying medial assistant when patient has been registered.
• Answer all incoming calls quickly using the appropriate uniformed script. Confidentiality and customer service are the first priority.
• Review clinicians schedule in advance for correct demographics and insurance verification. Problems with insurance inform patients prior to their appointments.
• Collect co-pays and issue receipts. Balance receipts against payments collected from patients by the end of shift.
• Notify appropriate staff of patient’s arrival. Follow cancellation and rescheduling procedures.
• Resolve all insurance issues to ensure patients have appropriate coverage for services being provided by the Center prior to scheduled appointments.
• Assist patients with enrollment in all available insurance plans (Mass Health, Commonwealth Care, etc.)

Skills

Bilingual English/Spanish

Customer service

Communication

Attention to detail

Education

High School diploma or GED

Job description

Job Category: Patient Service Rep

Requisition Number: PATIE004564

• Posted : March 6, 2026
• Part-Time

Locations

Showing 1 location

LAWRENCE, MA 01841, USA

• Pay or shift range: $17.58 USD to $20.51 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Established in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites throughout the service area and is the sponsoring organization for the Lawrence Family Medicine Residency program.

GLFHC is currently seeking a bilingual (English/Spanish) Patient Service Representative. The Patient Service Representative performs all functions necessary to make patients ready for the clinical part of their visit including the resolution of any insurance or financial issues necessary to ensure coverage for services.

• Must be able to don appropriate personal protective equipment (PPE).
• Perform patient registration functions for new and existing patients, including confirmation of appointments, updating demographic information, insurance verification, pulling of patient charts, and notifying medial assistant when patient has been registered.
• Answers all incoming calls quickly using the appropriate uniformed script. Confidentiality and customer service are the first priority.
• Review clinicians schedule in advance for correct demographics and insurance verification. Problems with insurance inform patients prior to their appointments.
• Collect co-pays and issue receipts. Balance receipts against payments collected from patients by the end of shift.
• Notify appropriate staff of patient’s arrival. Follow cancellation and rescheduling procedures.
• Resolve all insurance issues to ensure patients have appropriate coverage for services being provided by the Center prior to scheduled appointments.
• Assist patients with enrollment in all available insurance plans (Mass Health, Commonwealth Care, etc.)

Requirements

• Bilingual; Spanish and English
• High School diploma or GED certificate
• Training in a Medical or Administrative field
• Excellent communication skills
• Ability to work flexible hours, evenings, and weekend coverage

GLFHC offers a great working environment, comprehensive benefit package, growth opportunities and tuition reimbursement.

Preferred

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.