Bilingual Patient Access Specialist

212° Titans; Pennsylvania; On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Comprehensive medical, vision, and dental insurance

Life and disability coverage

403(b) retirement plan

Paid time off

Tuition reimbursement

Employee assistance program

Job summary

212° Titans is seeking a Patient Access Specialist in Philadelphia, PA. In this full-time role, you will ensure individuals and families seeking care experience a welcoming entry into services. Key responsibilities include patient registration, insurance verification, and appointment scheduling, requiring 2–4 years of relevant experience along with bilingual proficiency in English and Spanish. The position offers a comprehensive benefits package, including medical, dental, and retirement options.

Qualifications

• 2–4 years of administrative, medical office, or office support experience required.
• Previous experience as an Office Manager or Administrative Assistant preferred.

Responsibilities

• Greet and assist patients in person, by phone, or online.
• Complete patient registration, scheduling, and check-in/out processes.
• Verify insurance coverage and obtain prior authorizations.

Skills

Bilingual proficiency (English and Spanish)

Customer service

Attention to detail

Empathy

Education

High school diploma or GED

Associate's degree

Job description

Philadelphia, United States | Posted on 05/11/2026

• Industry Nonprofit Charitable Organizations
• Salary $17/hour
• City Philadelphia
• State/Province Pennsylvania
• Country United States

About Us

212° Titans was founded on a simple truth: one extra degree is the difference between ordinary and extraordinary. In an industry where most firms compete on volume, we compete on precision, relationships, and transformational outcomes.

We invest the additional effort to understand the deeper strategic needs of our clients, the true capabilities of our candidates, and the cultural dynamics that determine long-term success. That’s not a tagline — it’s how we operate every single day.

Job Description

Looking for a career where you can make a meaningful impact every day? If you’re passionate about helping individuals access the care they need, we invite you to join our team as a Patient Access Specialist. In this vital role, you’ll support individuals and families seeking services, ensuring they experience a smooth, compassionate, and welcoming start to their care journey.

Full-Time | Available In the Philadelphia, PA 19133 Area| Must Be Bilingual (Spanish Speaking) Rate $17.00

Schedule: Monday-Friday 11:30AM - 8:00PM

Job Summary

The Patient Access Specialist plays a critical role in ensuring that individuals and families seeking services receive a welcoming, efficient, and supportive entry into care. This position is responsible for completing patient registration, verifying insurance, scheduling appointments, and providing clear communication about services and processes. As the first point of contact, the Patient Access Specialist helps individuals accessing services navigate the system with compassion and professionalism. By ensuring accuracy, timeliness, and superior customer service, this role directly supports the mission to provide high-quality, person-centered care to the communities we serve.

Key Responsibilities

• Greet and assist patients in person, by phone, or online with professionalism and empathy.
• Complete patient registration, scheduling, and check-in/out processes accurately.
• Verify insurance coverage and obtain prior authorizations as needed.
• Collect co-pays, deductibles, and outstanding balances following organizational guidelines.
• Maintain accurate patient records in the electronic medical record (EMR) system.
• Collaborate with clinical staff, billing teams, and other departments to support seamless patient flow.
• Ensure compliance with HIPAA and all organizational policies and procedures.
• Answer general inquiries and provide clear communication about appointments, insurance, and financial responsibilities.
• Resolve registration or scheduling issues efficiently and escalate complex matters when appropriate.
  

Requirements

Patient Access Specialist Job Requirements:

• High school diploma or GED required.
• Associate's degree preferred.
• 2–4 years of administrative. medical office, behavioral health, or office support experience required.
• Previous experience as an Office Manager, Administrative Assistant, or Executive Assistant is strongly preferred.
• Bilingual proficiency in English and Spanish, with strong reading and writing skills, is preferred not required
  

Employees are eligible for generous benefit options including but not limited to:

Full-time and Part-time employees enjoy a comprehensive benefits package including medical, vision, and dental insurance, life and disability coverage, a 403(b) retirement plan, paid time off, tuition reimbursement, an employee assistance program, and additional voluntary options such as disability, accident, and pet insurance.