Dental Patient Access Representative

All Care Health Center; Council Bluffs (IA); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

Student loan forgiveness

Medical/Dental/Vision insurance

Paid time off

Holidays

Life insurance

Long-term disability

401(k) match

Job summary

All Care Health Center in Council Bluffs, IA is seeking a Dental Patient Access Representative to support the front office with exceptional customer service for ACHC patients and visitors.

The role is full-time (40 hours) with hours Monday–Thursday 8AM–7PM, Friday 8AM–5PM, and Saturday 8AM–Noon. Pay ranges from $17.50–$19/hour and depends on experience.

Qualifications

• High school diploma or GED is required.
• Previous training and experience in dental reception is preferred.
• Strong communication and organizational skills are essential.

Responsibilities

• Completes administrative tasks to facilitate patient care.
• Schedules, cancels, and reschedules patient appointments.
• Triages patients according to dental protocols.
• Registers and checks-in patients to appointments.
• Reviews patient demographic information and updates electronic patient records when necessary.
• Aids with internal and external incoming calls, transferring to appropriate departments when necessary.
• Completes appointment reminder/confirmation calls per clinic specifications.
• Informs patients of dental clinic policies in a respectful manner.
• Completes daily ‘no-show’ follow up calls.
• Ensuring the front desk area and lobby are consistently clean and organized.
• Verifies patient insurance eligibility and max benefits in a timely manner.
• Collects nominal fees, insurance copays, account balance payments, or payment plans from patients in a professional manner.
• Facilitates Prior Authorizations before scheduling patient appointments when required.
• Assists with collecting and updating Sliding Fee information according to All Care Health Center guidelines.
• Completes Good Faith Estimates in a timely manner.
• Performs cash box audits according to established procedures.
• Other duties as assigned.

Skills

Customer service

Education

High school diploma or GED

Tools

EHR software

Job description

All Care Health Center’s mission is to provide affordable, comprehensive, high quality health care to the entire community. We will strengthen access to quality-integrated healthcare, by removing barriers for those with the greatest need, and developing community relationships, to enhance the future of our community’s well-being.

We offer a comprehensive benefits package, including:

• Eligibility for student loan forgiveness;


• Medical, Dental and Vision Insurance;


• Generous time off including:
  
  
  • Paid Time off (PTO) and Personal days
  
  
  • 10 paid holidays, including your birthday!
  
  


• Employer paid Life Insurance and Long Term Disability;


• 401(k) match up to 4%, and more!

POSITION OVERVIEW

The Dental Patient Access Representative supports the front office area by providing exceptional customer service to ACHC patients and visitors.

SCHEDULE AND PAY

This is a full-time (40 hour) position.

Clinic Open: Monday – Thursday 8AM - 7PM, Friday 8AM – 5PM, Saturday 8AM-Noon. Scheduling needs will be discussed during interview.

The pay depends on experience and ranges between $17.50-$19/hour.

DUTIES

• Completes administrative tasks to facilitate patient care
  
  
  • Schedules, cancels, and reschedules patient appointments
  
  
  • Triages patients according to dental protocols
  
  
  • Registers and checks-in patients to appointments
  
  
  • Reviews patient demographic information and updates electronic patient records when necessary
  
  
  • Aids with internal and external incoming calls, transferring to appropriate departments when necessary
  
  
  • Completes appointment reminder/confirmation calls per clinic specifications
  
  
  • Informs patients of dental clinic policies in a respectful manner
  
  
  • Completes daily ‘no-show’ follow up calls
  
  
  • Ensuring the front desk area and lobby are consistently clean and organized
  
  


• Completes financial tasks to facilitate patient care
  
  
  • Verifies patient insurance eligibility and max benefits in a timely manner
  
  
  • Collects nominal fees, insurance copays, account balance payments, or payment plans from patients in a professional manner
  
  
  • Facilitates Prior Authorizations before scheduling patient appointments when required.
  
  
  • Assists with collecting and updating Sliding Fee information according to All Care Health Center guidelines
  
  
  • Completes Good Faith Estimates in a timely manner
  
  
  • Performs cash box audits according to established procedures.
  
  


• Other duties as assigned

QUALIFICATIONS

• High school diploma or GED required.


• Previous training and experience in dental reception setting preferred.

At All Care Health Center, we are committed to providing an environment of equal employment opportunities to all applicants without regard to race, color, religion, marital status, age, national origin, physical or mental disability, pregnancy, gender, sexual orientation, gender identity orexpression, veteran status, or any other status protected under applicable law.

This employer participates in E-Verify, a federal program that confirms employment eligibility for all new hires. Upon accepting a job offer, you will be required to complete a Form I-9 to verify your identity and employment authorization to work in the United States.

If you need assistance or an accommodation in applying for this or other job postings, please contact the HR department at [phone].