Bilingual Dental Patient Access Representative

All Care Health Center; Council Bluffs (IA); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Student loan forgiveness

Medical Insurance

Dental Insurance

Vision Insurance

Paid time off

Holidays

Life Insurance

Long Term Disability

401(k) match

Job summary

All Care Health Center is seeking a Dental Patient Access Representative to support the front office and deliver exceptional customer service to ACHC patients and visitors.

The role is full-time (40 hours) with clinic hours Monday–Saturday as needed. Pay starts at $17.50/hour and varies with experience; includes a comprehensive benefits package and opportunities related to employee well-being.

Qualifications

• High school diploma or GED required.
• Previous training and experience in dental reception setting preferred.

Responsibilities

• Schedule appointments according to written dental protocols.
• Triage patients according to written dental protocols.
• Prepare daily schedule for dental staff.
• Ensure patients are informed about sliding fee scale.
• Collect data for dental billing and update records.

Skills

Customer service

Education

High School Diploma or GED

Job description

All Care Health Center’s mission is to provide affordable, comprehensive, high quality health care to the entire community. We will strengthen access to quality-integrated healthcare, by removing barriers for those with the greatest need, and developing community relationships, to enhance the future of our community’s well-being.

We offer a comprehensive benefits package, including:

• Eligibility for student loan forgiveness;
• Medical, Dental and Vision Insurance;
• Generous time off including:
  • Paid Time off (PTO) and Personal days
  • 10 paid holidays, including your birthday!
• Employer paid Life Insurance and Long Term Disability;
• 401(k) match up to 4%, and more!

POSITION OVERVIEW

The Dental Patient Access Representative supports the front office area by providing exceptional customer service to ACHC patients and visitors.

SCHEDULE AND PAY

This is a full-time (40 hour) position.

Clinic Open: Monday – Thursday 8AM - 7PM, Friday 8AM – 5PM, Saturday 8AM-Noon. Scheduling needs will be discussed during interview.

The pay depends on experience and starts at $17.50/hour.

DUTIES

• Schedule appointments according to written dental protocols
• Triage patients according to written dental protocols
• Prepare daily schedule for dental staff
• Establish that each dental patient is advised of the sliding fee scale
• Obtain necessary documentation for accurate dental billing and registers appropriate data on dental billing form
• Assist dental patients in completing dental history, consent and financial forms if necessary
• Perform cashiering and collection duties
• Answer dental telephone calls into the clinic and make telephone calls to dental patients from the clinic
• Pre-call dental patients to remind them of their appointments and notify patient of payment due at time of appointment
• Maintain accurate dental files for patients and for quality control
• Fax dental reports to other dentists’ offices, copy dental records and dental x-ray reports in charts according to written dental protocol & email
• Follow up on “no-show” dental patients on a daily basis

QUALIFICATIONS

• High school diploma or GED required.
• Previous training and experience in dental reception setting preferred.

At All Care Health Center, we are committed to providing an environment of equal employment opportunities to all applicants without regard to race, color, religion, marital status, age, national origin, physical or mental disability, pregnancy, gender, sexual orientation, gender identity orexpression, veteran status, or any other status protected under applicable law.

This employer participates in E-Verify, a federal program that confirms employment eligibility for all new hires. Upon accepting a job offer, you will be required to complete a Form I-9 to verify your identity and employment authorization to work in the United States.

If you need assistance or an accommodation in applying for this or other job postings, please contact the HR department at [phone].