Bilingual Patient Access Representative

Keystone Health; Chambersburg (Franklin County); On-site; USD 36,000 - 48,000; Full time

Job summary

Keystone Health in Chambersburg seeks a Bilingual Patient Access Representative to serve as a vital link between Spanish-speaking patients and healthcare providers. You will deliver exceptional customer service, schedule appointments across multiple channels, and support referral processing within the EMR system.

The role requires high school education, full English/Spanish fluency, and the ability to multitask in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Fully fluent in English and Spanish.
• Healthcare experience preferred.
• Experience using multi-line telephone systems and computer applications.
• Excellent customer service and communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced office.

Responsibilities

• Schedule appointments via multiple channels, including telephone, Solutionreach, and EMR system.
• Reschedule appointments as needed.
• Process incoming referrals.
• Assist with patient communications and mailings.
• Support departmental projects during periods of lower call volume.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Multitasking

Organizational skills

Telephone systems

Education

High School Diploma or GED

Tools

Solutionreach

EMR system

Job description

## Bilingual Patient Access RepresentativeApplylocations: Chambersburgtime type: Full timeposted on: Posted 3 Days Agojob requisition id: JR100339At Keystone Health, we aspire for you to feel empowered and fulfilled as you work towards our shared mission of delivering heartfelt care. Earn a living where your heart truly belongs.**Keystone Patient Access Center****Bilingual Patient Access Representative****Full-Time | Monday-Friday | No weekends or holidays**Keystone Patient Access Center is seeking a motivated individual who is a team player with a strong desire and willingness to learn. If you enjoy helping others and thrive in a fast-paced environment, we encourage you to apply!The **Bilingual Patient Access Representative** serves as a vital connection between our Spanish speaking patients and healthcare providers by delivering exceptional customer service and scheduling support. Responsibilities include scheduling appointments through multiple communication channels, including telephone, Solutionreach, and the electronic medical record (EMR) system. Additional duties include rescheduling appointments as needed, processing incoming referrals, assisting with patient communications and mailings, and supporting departmental projects during periods of lower call volume.**Qualifications:*** High School Diploma or GED **required*** **Fully fluent in all areas of English/Spanish required*** Previous experience in a healthcare setting strongly preferred* Experience using multi-line telephone systems and computer applications* Excellent customer service and communication skills* Strong organizational skills and attention to detail* Ability to multitask and work effectively in a fast-paced office environmentKeystone Health is an Equal Opportunity Employer### Leading the Way to a Healthier Community!Keystone Health is a well-established, community-based, non-profit organization that delivers high-quality health care to individuals and families with and without insurance.Keystone Health recognizes that a positive work culture in healthcare is essential for a successful organization. A positive work culture at Keystone Health includes employee appreciation, recognized autonomy, communication, building connections, encouraging collaboration, following ethical practices, and supporting employee wellbeing.As an employee at Keystone Health, our hope is that you will feel empowered and fulfilled, working towards our shared mission of providing care that comes from the heart.