Bilingual Customer Service Representative

Select Medical; Canonsburg (Washington County); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Weekday hours (Mon-Fri)

Health, Dental, Vision

401(k) with match

Paid time off

Job summary

Select Medical in Canonsburg, PA is seeking a Bilingual Customer Service Representative to support patients and healthcare providers in a courteous, HIPAA-compliant environment. This full-time, on-site role offers weekday hours and no weekend shifts, with growth opportunities within the healthcare billing and customer service domain.

The ideal candidate is fluent in Spanish and English, possesses strong communication skills, and can navigate Windows-based systems to document interactions and

Qualifications

• Fluent in Spanish and English (speaking, reading, and writing).
• Excellent communication and customer service skills.
• Comfortable in a fast-paced, office-based environment.
• Familiarity with Windows-based computer systems.

Responsibilities

• Answer calls and emails, process payments, and respond to inquiries.
• Explain insurance claims, balances, and account details.
• Document communications and update internal billing systems.
• Support internal teams and follow procedures.
• Follow HIPAA regulations and internal policies to protect sensitive information.

Skills

Bilingual Spanish/English

Communication skills

Office environment

Windows OS

Education

High School Diploma or GED

Job description

Overview

Bilingual Customer Service Representative – Spanish/English – Healthcare – $16.50+/hr – No Weekends

Location: 400 Technology Drive Canonsburg, PA | On-Site Position

Are you fluent in Spanish and English? Do you have a passion for helping people and solving problems? Join Select Medical as a Bilingual Customer Service Representative, where you’ll support patients and healthcare providers in a professional, compassionate environment. This is a full-time, on-site role with no weekend hours and plenty of room for growth in the healthcare industry.

Why You'll Love This Job

• Competitive Pay – Starting at $16.50+/hour, based on experience
• Work-Life Balance – Monday to Friday, 8:30 AM – 5:00 PM (No weekends!)
• Comprehensive Benefits – Health, Dental, Vision, 401(k) with match, PTO & more
• Career Growth – Build valuable experience in healthcare, billing, and customer service
• Team Environment – Supportive, inclusive, and mission-driven workplace

Responsibilities

What You'll Do

As a Bilingual Customer Service Representative, you will:

• Support Patients & Providers – Answer calls and emails, process payments, and respond to inquiries
• Resolve Billing Questions – Help patients understand insurance claims, balances, and account details
• Keep Accurate Records – Document all communications and update internal billing systems
• Assist Internal Teams – Distribute mail, follow procedures, and provide departmental support
• Ensure Compliance – Follow HIPAA regulations and internal policies to protect sensitive information

Qualifications

Top Skills for Success

• Fluent in Spanish and English (speaking, reading, and writing)
• Excellent communication and customer service skills
• Comfortable working in a fast-paced, office-based environment
• Familiarity with Windows-based computer systems

Preferred

• 1+ year of customer service, medical office, or call center experience
• Experience with medical billing, insurance, or front desk operations
• Familiarity with Windows-based computer systems

Required

• High School Diploma or GED

Work Environment & Physical Demands

• Office setting with extended periods of sitting.
• Ability to lift up to 35 lbs.

Additional Data

What We Offer

• Paid Training & Orientation – We set you up for success!
• Paid Time Off (PTO) & Extended Illness Days (EID)
• Health, Dental, and Vision Insurance
• Life Insurance & Prescription Coverage
• 401(k) with company match
• A diverse, respectful, and inclusive work culture

Join a Workplace That Values Diversity!

Select Medical is an equal opportunity employer committed to building a workforce that reflects diversity at all levels. Qualified applicants are considered for employment regardless of race, color, religion, national origin, age, gender identity, sexual orientation, disability, veteran status, or other protected status.

We are proud to be an equal opportunity employer and encourage candidates from all backgrounds to apply.