Bilingual Patient Access Navigator — Field-Based

Krystal Biotech, Inc.; Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

Krystal Biotech, Inc. is seeking a Bilingual Patient Access Liaison (PAL) to work in a field-based capacity across the Central Time Zone.

You will educate patients and healthcare staff on payer access, prior authorization, and distribution while coordinating with specialty pharmacies and care sites. The ideal candidate has 5+ years in patient services or related fields, fluent English and Spanish, and the ability to travel 30–50%.

Qualifications

• 5+ years experience in patient services, field reimbursement, biopharma sales or account management.
• Bilingual English and Spanish required.
• HIPAA and FDA regulatory familiarity.

Responsibilities

• Educate patients and office staff on payer access, insurance processes and authorization requirements.
• Assist patients in locating sites of care and home dosing options.
• Build relationships with patients, caregivers, and healthcare providers to support ongoing treatment.
• Document case progress in CRM/workflow systems and coordinate next steps.

Skills

Bilingual English/Spanish

Patient education

Field reimbursement

Job description

Krystal Biotech, Inc. is seeking a Bilingual Patient Access Liaison (PAL) to work in a field-based capacity across the Central Time Zone.

You will educate patients and healthcare staff on payer access, prior authorization, and distribution while coordinating with specialty pharmacies and care sites. The ideal candidate has 5+ years in patient services or related fields, fluent English and Spanish, and the ability to travel 30–50%.