Bilingual Passenger Service Agent — Gates & Tickets

Alliance Ground International; Chicago (IL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid vacation

Medical/Dental/Vision insurance

401(k) program

Free uniforms

Travel discounts

Job summary

Alliance Ground International is hiring Passenger Service Agents in Chicago, Illinois. This customer-facing role focuses on providing first-class service while ensuring safety and security. Candidates must be at least 18 years old with a high school diploma or equivalent and should possess relevant bilingual communication skills. AGI offers comprehensive benefits including paid vacation and medical coverage for full-time employees, as well as free on-the-job training and uniforms.

Qualifications

• Must be at least 18 years of age.
• Must complete SIDA training for airport security ID.
• One or more years of relevant experience preferred.

Responsibilities

• Provide exceptional customer service at every step.
• Handle customer inquiries professionally.
• Perform ticketing, baggage handling, and reservations.
• Ensure safety and security in all operations.

Skills

Bilingual (Mandarin, Cantonese, Spanish, Urdu, Hindi, Arabic, French, Polish, Pilipino, German, Italian, Russian)

Good communication skills

Computer skills

Critical thinking skills

Basic math skills

Time management skills

Education

High school diploma or GED

Authorization to work in the USA

Job description

Alliance Ground International is hiring Passenger Service Agents in Chicago, Illinois. This customer-facing role focuses on providing first-class service while ensuring safety and security. Candidates must be at least 18 years old with a high school diploma or equivalent and should possess relevant bilingual communication skills. AGI offers comprehensive benefits including paid vacation and medical coverage for full-time employees, as well as free on-the-job training and uniforms.