Bilingual Parts Specialist: Customer Service & Repairs

O'Reilly Auto Parts; Mount Juliet (TN); Presencial; USD 18 000 - 26 000; Tempo integral

Resumo da oferta

O’Reilly Auto Parts seeks a Parts Specialist in Mount Juliet, TN to deliver high-level service to retail and installer customers. You will greet customers, assist with merchandise, handle transactions, and support store operations.

Bilingual candidates are encouraged, and training will be provided. Responsibilities include assisting professional customers, processing returns, resolving complaints, and occasionally driving a delivery vehicle as needed.

Qualificações

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsabilidades

• Greet customers and assist them in selecting merchandise.
• Assist professional customers and installers as needed.
• Maintain cash drawer, accept payments, and process transactions.
• Handle exchanges and returns per policy.
• Address and resolve customer complaints professionally.
• Support store operations: stocking, planograms, freight receivals.
• Perform in-store services after training and company requirements.
• Occasionally drive a delivery vehicle when needed.

Conhecimentos

Customer service

Multitasking

Cash handling

Customer greeting

Formação académica

High school diploma

Ferramentas

POS system

Descrição da oferta de emprego

O’Reilly Auto Parts seeks a Parts Specialist in Mount Juliet, TN to deliver high-level service to retail and installer customers. You will greet customers, assist with merchandise, handle transactions, and support store operations.

Bilingual candidates are encouraged, and training will be provided. Responsibilities include assisting professional customers, processing returns, resolving complaints, and occasionally driving a delivery vehicle as needed.