Bilingual Auto Parts Specialist - Customer Service

O'Reilly Auto Parts; Springfield (TN); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive wages

401k with company match starting Day 1

Medical, dental, and vision insurance

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Parts Specialist in Springfield, TN to provide high-level service to retail and installer customers and support store management in daily tasks.

Qualified candidates may be bilingual. The role involves greeting customers, assisting with merchandise selection, processing transactions, handling returns, and maintaining store image and planograms. Training and varied duties are expected.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Excellent customer service skills.
• Ability to multitask in-store and on calls.
• Bilingual candidates encouraged to apply.

Responsibilities

• Greet customers and assist in merchandise selection.
• Support store management and professional customers as needed.
• Answer store phone calls per policy and provide quotes.
• Process exchanges and returns in a friendly manner.
• Address customer complaints and resolve issues.
• Assist with image maker and planogram updates.
• Operate in-store services after training (e.g., tests, batteries).
• Occasionally drive a delivery vehicle when needed.
• All other duties as assigned.

Skills

Customer service

Multitasking

Alphanumeric matching

Job description

O’Reilly Auto Parts is seeking a Parts Specialist in Springfield, TN to provide high-level service to retail and installer customers and support store management in daily tasks.

Qualified candidates may be bilingual. The role involves greeting customers, assisting with merchandise selection, processing transactions, handling returns, and maintaining store image and planograms. Training and varied duties are expected.