Bilingual Parts & Customer Service Pro

O'Reilly Automotive Stores, Inc.; Rogersville (TN); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Medical, dental & vision insurance

Stock purchase plan

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts in Rogersville, TN seeks a Parts Specialist to provide high‑level service to retail and installer customers and support store management. Bilingual candidates are encouraged to apply.

You will greet customers, lookup parts, quote prices, handle cash transactions, process returns, and help with stocking, planogram updates, and in‑store services such as wiper installs and battery tests. Occasional deliveries may be required.

Qualifications

• Ability to deliver outstanding, friendly and professional customer service.
• Multitask effectively, handling in-store and phone interactions.
• Bilingual candidates encouraged to apply in Spanish and English.

Responsibilities

• Greet customers and assist with merchandise selection.
• Lookup parts, quote prices, and offer related items with a Low-Price Guarantee.
• Process cash/credit transactions and handle exchanges/returns.
• Stock, planogram updates, and daily store tasks including freight receival.
• Perform in-store services (wipers, batteries) and occasional deliveries.

Skills

Customer service

Multitasking

Alphanumeric matching

Bilingual (Spanish)

Education

ASE certification

Tools

Weatherly index system

Job description

O’Reilly Auto Parts in Rogersville, TN seeks a Parts Specialist to provide high‑level service to retail and installer customers and support store management. Bilingual candidates are encouraged to apply.

You will greet customers, lookup parts, quote prices, handle cash transactions, process returns, and help with stocking, planogram updates, and in‑store services such as wiper installs and battery tests. Occasional deliveries may be required.