Bilingual Auto Parts Specialist

O'Reilly Auto Parts; Nashville (TN); On-site; USD 32,000 - 44,000; Full time

Job summary

O’Reilly Auto Parts in Nashville, TN is seeking a Parts Specialist to provide top-tier service to retail and installer customers and support store management with daily tasks.

The role emphasizes friendly customer interaction, accurate parts lookup, and teamwork across sales floor operations, cashier duties, and stock replenishment. Bilingual or multilingual candidates are encouraged to apply, with potential for growth within a strong internal promotion culture.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet customers in a friendly, courteous manner and assist them in selecting merchandise.
• Assist managers and installer service specialists with professional customers as needed.
• Answer store calls, look up parts and quote prices, and promote related items.
• Process exchanges and returns per policy and handle cash/credit transactions.
• Resolve customer complaints courteously and efficiently.
• Assist with stock, planogram updates, and daily store operations (stock counts, replenishment).
• Perform in-store services as permitted by state/local laws (e.g., wipers, batteries).
• Occasionally drive a delivery vehicle when needed.

Skills

Customer service

Multitasking

Alphanumeric matching

Phone handling

Job description

O’Reilly Auto Parts in Nashville, TN is seeking a Parts Specialist to provide top-tier service to retail and installer customers and support store management with daily tasks.

The role emphasizes friendly customer interaction, accurate parts lookup, and teamwork across sales floor operations, cashier duties, and stock replenishment. Bilingual or multilingual candidates are encouraged to apply, with potential for growth within a strong internal promotion culture.