Bilingual Parts Specialist — Customer Service Pro

O'Reilly Automotive Stores, Inc.; Saraland (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

Stock Purchase Plan

401k with employer contributions

Starting Day One Medical, Dental, &amp

Vision Insurance

Team Member Health/Wellbeing Programs

Tuition Educational Assistance

Career Growth

Job summary

O'Reilly Auto Parts in Saraland, AL is seeking a Parts Specialist to provide high-level service to retail and installer customers and to support store management with daily tasks. Bilingual candidates encouraged to apply and contribute to a positive team environment.

You will greet customers, assist with merchandise selection, quote prices, process payments, handle returns, and resolve complaints while maintaining store standards and participating in training.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly, and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet retail/walk-in customers and assist with merchandise selection.
• Assist managers and installer service specialists for professional customers.
• Process exchanges and returns following company policy.
• Answer store phone calls, lookup parts and quote prices, offer related items and low-price guarantee.
• Handle cash, credit card transactions, and daily cash drawer security.

Skills

Alphanumeric matching

Customer service

Multitasking

Spanish language

Job description

O'Reilly Auto Parts in Saraland, AL is seeking a Parts Specialist to provide high-level service to retail and installer customers and to support store management with daily tasks. Bilingual candidates encouraged to apply and contribute to a positive team environment.

You will greet customers, assist with merchandise selection, quote prices, process payments, handle returns, and resolve complaints while maintaining store standards and participating in training.