Bilingual Parts Specialist — Customer Service Pro

O'Reilly Auto Parts; Dalhart (TX); Vor Ort; USD 19.000 - 30.000; Vollzeit

Zusammenfassung

O’Reilly Auto Parts in Dalhart, TX is seeking a Parts Specialist to provide high-level service to retail and installer customers and to support store management with assigned tasks. Bilingual candidates are encouraged to apply, with a focus on friendly, professional customer interactions and efficient handling of parts lookups and sales.

The role involves greeting customers, assisting with merchandise selection, processing transactions, handling returns, and performing daily store tasks

Qualifikationen

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service ASE certification.
• Fluency in multiple languages (Spanish is highly desired).

Aufgaben

• Greet retail and installer customers and assist them in selecting merchandise.
• Support store management and assist with tasks as assigned.
• Answer store phone calls, look up parts, quote prices, and promote related items.
• Process cash, checks, and credit card transactions; handle exchanges and returns.
• Address customer complaints professionally and resolve issues.
• Assist with inventory, stocking, and in-store services as needed.

Kenntnisse

Customer service

Multitasking

Alphanumeric matching

Spanish (desirable)

Jobbeschreibung

O’Reilly Auto Parts in Dalhart, TX is seeking a Parts Specialist to provide high-level service to retail and installer customers and to support store management with assigned tasks. Bilingual candidates are encouraged to apply, with a focus on friendly, professional customer interactions and efficient handling of parts lookups and sales.

The role involves greeting customers, assisting with merchandise selection, processing transactions, handling returns, and performing daily store tasks