Bilingual Parts Specialist - Customer Experience

O'Reilly Auto Parts; Big Spring (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

O’Reilly Auto Parts in Texas is hiring a Parts Specialist to provide top-tier service to retail and installer customers and to support store management.

The role emphasizes greeting customers, assisting with merchandise, handling transactions, returns, stock updates, and occasional vehicle delivery when needed. Bilingual candidates encouraged; strong teamwork and knowledge of automotive parts preferred.

Qualifications

• Experience in retail or auto parts service preferred.
• Ability to greet customers and assist with product selection.
• Excellent communication and cash-handling accuracy.

Responsibilities

• Greet customers and assist with merchandise selection.
• Promote customer service programs and related selling.
• Assist professional customers and installers.
• Handle cash, process payments, and balance drawer.
• Answer store calls and provide price quotes.
• Process exchanges/returns per policy.
• Resolve customer complaints with a friendly demeanor.
• Stock, audit planograms, and maintain store cleanliness.
• Perform in-store services as trained; assist with delivery when needed.

Skills

Customer service

Multitasking

Bilingual Spanish

Job description

O’Reilly Auto Parts in Texas is hiring a Parts Specialist to provide top-tier service to retail and installer customers and to support store management.

The role emphasizes greeting customers, assisting with merchandise, handling transactions, returns, stock updates, and occasional vehicle delivery when needed. Bilingual candidates encouraged; strong teamwork and knowledge of automotive parts preferred.