Bilingual Parts Specialist - Customer Service & Auto Care

O'Reilly Auto Parts; Salisbury (NC); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

A leading automotive parts supplier located in Salisbury, North Carolina is seeking a Parts Specialist to provide outstanding service to both retail and installer customers. Key responsibilities include assisting customers in merchandise selection, managing transactions, and resolving complaints. Candidates should possess the ability to multitask and deliver excellent service, with experience in automotive parts being a plus. This role offers a competitive compensation package and opportunities for career growth.

Qualifications

• Must be able to multitask effectively while assisting customers both in-store and over the phone.
• Familiarity with automotive parts and sales/service is desired.
• Bilingual candidates, especially with Spanish, are encouraged.

Responsibilities

• Deliver exceptional customer service to retail and installer customers.
• Assist management in completing assigned tasks and store operations.
• Handle exchanges and returns following company policies.

Skills

Ability to quickly match alphanumeric sequences

Outstanding, friendly and professional customer service

Multitasking in handling customers on phone and in store

Familiar with automotive parts

Fluency in multiple languages

Education

ASE certification

Job description

A leading automotive parts supplier located in Salisbury, North Carolina is seeking a Parts Specialist to provide outstanding service to both retail and installer customers. Key responsibilities include assisting customers in merchandise selection, managing transactions, and resolving complaints. Candidates should possess the ability to multitask and deliver excellent service, with experience in automotive parts being a plus. This role offers a competitive compensation package and opportunities for career growth.