Bilingual Parts Specialist: Customer Service & Auto Care

O'Reilly Auto Parts; Lapeer (MI); On-site; USD 32,000 - 48,000; Full time

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers and to support store management in daily tasks. Bilingual candidates are encouraged to apply and will assist with phone inquiries, part lookups, pricing, and related sales.

Responsibilities include greeting customers, promoting service programs, handling exchanges/returns, stocking and merchandising, and operating test equipment after training.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet retail/walk-in customers and assist them in selecting merchandise.
• Promote and follow company customer service programs (Hi-5, Low Price Guarantee, etc.).
• Assist managers and installer service specialists in serving professional customers as needed.

Skills

Alphanumeric matching

Customer service

Multitasking

Spanish language

Education

ASE certification

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers and to support store management in daily tasks. Bilingual candidates are encouraged to apply and will assist with phone inquiries, part lookups, pricing, and related sales.

Responsibilities include greeting customers, promoting service programs, handling exchanges/returns, stocking and merchandising, and operating test equipment after training.