Bilingual Parts Specialist — Customer Service

O'Reilly Auto Parts; Chardon (OH); On-site; USD 15,000 - 23,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock Purchase Plan & 401k startingDay

Health/Dental/Vision insurance with FS

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers. The role includes greeting customers, assisting with merchandise and parts, handling payments, and supporting store management with daily tasks.

Qualified candidates may be bilingual (Spanish) and should be comfortable with multiple responsibilities, including phone inquiries, price quotes, exchanges, and occasional deliveries as needed.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service.
• ASE certification
• Fluency in multiple languages (Spanish is highly desired)

Responsibilities

• Greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
• Promote all company customer service programs (Hi-5, Low Price Guarantee, etc.).
• Assist managers and installer service specialists with professional customers as needed.
• Answer store phone calls, look up parts and quote prices, and offer related items.
• Process exchanges and returns for credit per policy.
• Perform daily store operations and basic in-store services as trained.

Skills

Alphanumeric matching

Customer service

Multitasking

Bilingual (Spanish)

Education

ASE certification

Job description

O’Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers. The role includes greeting customers, assisting with merchandise and parts, handling payments, and supporting store management with daily tasks.

Qualified candidates may be bilingual (Spanish) and should be comfortable with multiple responsibilities, including phone inquiries, price quotes, exchanges, and occasional deliveries as needed.