Bilingual Parts Specialist: Customer Care & Auto Parts

O'Reilly Auto Enterprises, LLC; Somersworth (NH); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401k with company match

Paid Time Off

Tuition Assistance

Career Growth

Job summary

O’Reilly Auto Parts in Somersworth, NH is seeking a Parts Specialist to provide high levels of service to retail and installer customers and to assist store management with daily tasks. Bilingual candidates are encouraged to apply and training will be provided.

The role includes greeting customers, assisting with merchandise selection, processing cash and card transactions, handling returns, and supporting inventory and planogram updates.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must multitask, handling customers on the phone and in-store.
• Spanish language skills are highly desired.

Responsibilities

• Greet customers and assist with merchandise selection.
• Support store management and installer service specialists as needed.
• Answer store phone calls, lookup parts, quote prices, and offer related items.
• Process exchanges and returns per policy.
• Maintain cash drawer and complete checkout transactions accurately.
• Assist with stocking, planogram updates, and stocking shelves.
• Perform in-store services (where allowed) and assist with deliveries when needed.

Skills

Alphanumeric matching

Customer service

Multitasking

Bilingual (Spanish)

Tools

POS systems

Job description

O’Reilly Auto Parts in Somersworth, NH is seeking a Parts Specialist to provide high levels of service to retail and installer customers and to assist store management with daily tasks. Bilingual candidates are encouraged to apply and training will be provided.

The role includes greeting customers, assisting with merchandise selection, processing cash and card transactions, handling returns, and supporting inventory and planogram updates.